Customer Service Representative
Resume:
Michelle Moore
Lawton, OK *****
********.********@******.***
Work Experience
Customer Service Representative
FT Sill National Bank Call Center
Lawton Oklahoma
March 2023 to July 2023
•Taking customer calls
•Verifying their information
•Helping customers with their accounts, giving them their balances, transferring money from one account to another account. Wire Transfers, transferring to other departments when needed.
•If customers were in overdraft for over 30 days, I would have to transfer them to the Overdraft department, so that they could help them get their account back to positive balance. I had customers that would call because they couldn’t get into their online banking, I would verify their information, then transfer them to Online Banking
Patient Service Representative
Ascension St. Joseph Hospital & Medical Center Emergency Room - Wichita, KS November 2019 to November 2021
• Entering data for patients into an electronic medical record (EMR)
• Contacting patients over the phone or processing paperwork in-person to collect information about the patient's past treatments and other historical medical data, including medications and surgical history • Answering patient questions about billing and payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups Reservation Agent
Woodspring Suites - Wichita, KS January 2017 to October 2019
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances. • Checking the availability of accommodation or transportation on the customers’ desired travel dates. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
Sales Associate
Dillons - Wichita, KS
February 2015 to September 2018
• Greeting customers when they walk through the door
• Building rapport through conversation and honest recommendations
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
• Inviting customers to search the company’s website for coupons and other ways to save money
• Informing customers of any extra charges if necessary
• Inviting the customer to join a loyalty program if there is one
• Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
Education
High school diploma
Newton High School - Newton, KS
August 1980 to May 1984
Skills
• Cashiering
• Cash Handling
• Customer Service
• POS
• Communication Skills
• Microsoft Word
• English
• Computer Skills
• Microsoft Powerpoint
• Typing
• Sales
• Time Management
• Math
• Microsoft Excel
• Database administration • Operating Systems
• Java
Assessments
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Customer focus & orientation — Highly Proficient
September 2022
Responding to customer situations with sensitivity. References available upon request
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