Customer Service

Derean Williamson

**** **, **** **, *******, 954-***-****

Florida 33313 **.********@*****.***

Customer Service Representative

Problem solver Patient Good Listening Skills

Efficient Team-player Multi-tasking

Skills and Abilities

•Proven experience providing customer support in busy call center environments for public utility and insurance industry employers.

•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

•Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

•Experienced team worker with outstanding telephone communications: patient, skilled, and receptive.

•Conver with customers by telephone to provide information about products and services, enter orders, setup new accounts, and obtain details of complaints.

•Able to work in a fast-paced environment, make decisions, and obtain information from individuals to make recommendations.

•Proficient in Microsoft Office; Word, Excel, Outlook, and PowerPoint

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Sales Associate, Target 2018-2020

Sunrise FL, USA

•Interacted with customers, offered assistance and responded to queries about products and purchases.

•Provided recommendations according to customer needs or preferences.

•Located merchandise for customers and placed orders, when necessary

•Introduced promotions and new products to customers.

•Operated cash register and handled cash payments and credit card processing.

•Handled refunds, exchanges, and returns.

Admin Clerk, ECU Repair 2021-2022

Sunrise FL, USA

•Inspected and Documented company products

•Answered phone calls and emails.

•Performed data entry and filing tasks for accounts payable, purchase orders, equipment inventory, and confidential employee or department files.

•Received records, and distributed packages and mail.

•Compiled budget data and maintained financial records as requested.

Customer Service, Omni Interactions 2022 – Present Remote

•Handled a large volume of inbound and outbound calls in a timely manner.

•Followed communication scripts and used knowledge of the company’s products and services to go off-script when necessary.

•Identified customer needs, researched issues, resolved complaints, and provided solutions.

•Maintained ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.

•Recommended improvements for systems and processes to boost organizational efficiency.

Education:

University of Central Florida; BA in Digital Media

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