Information Technology Quality Assurance

Charles Benny Wallace

*** ****** ***** *** **

Frederick, MD 21701

Mobile: 443-***-****

Work: 301-***-****

*******.*.*******.***@****.***

OBJECTIVE SUMMARY:

Seeking to continue a highly successful career as an Information Technology Specialist in which extensive experience in the area engineering/electronic technician, telecommunications, quality assurance will prove valuable.

Over 40 years of technical and managerial experience in Information Technology/telecommunications, Quality Assurance, Quality Control, career field, including 20 years of military service with the US Army. Proven managerial, technical, professionalism, maintaining information and telecommunications systems/networks.

Experience in supervision, training, and motivating crews. Providing sound managerial control over communications-electronics activities to include planning, programming, budgets, manpower, personnel administration, counseling, and numerous associated tasks needed to accomplish complex projects in a highly cost-effective manner.

Proficient in Quality Assurance, planning surveys, revisions of engineered proposals, inspection of work accomplished both daily and weekly progress reporting and project completion/acceptance documentation.

WORK EXPERIENCE:

Information Technology Specialist (Network) Fort Detrick, MD. (09/19/2021 to Present)

Served as the Technical Expert Global Enterprise Network Modernization-Americas (GENM-A) GENM-O (Overseas) in one or more areas of information technology networking programs such as Network Modernization (NETMOD), Voice Modernization (VMOD), Defense Health Agency (DHA), Quality Assurance (QA), Outside Plant Infrastructure (OSP), Inside Plant Installation (ISP). United Stated Indo-Pacific Command (INDOPAC). Provided technical advice and assistance to the Network Enterprise Center (NEC) on installation of Edge Access Switch to the Juniper Switch on several Army bases in and around Continental of the United States (CONUS). Developed policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Conducted systems security evaluations, audits, and reviews. Participated in network and systems design to ensure implementation of appropriate systems security policies. Assessed security events to determine impact and implementing corrective actions. Served as a technical authority in the assigned area of responsibility, provided expert advice on the design and modification of major telecommunications and data network facilities throughout the CONUS/OCONUS United States and worldwide. Provide technical direction, policy guidance, mission and goals, programmatic direction, and leadership in the accomplishment of challenging tasks in all network engineering, interoperability, integration, and team analysis activities. Provided expert input on submissions, statements of work, solicitations, and proposals to determine if cyber workforce training curriculums can meet the customers’ technological requirements. Prepares engineering designs and drawings, installation plans, equipment specifications, statements of work, delivery orders, and technical reports. Analyzes and interprets regulations, polices, and guidelines relating to information technology program. Served as Division expert on the design and implementation of a wide range of IT infrastructure technologies such as servers, operating systems, virtualization, security, remote access, networking, storage. Policy and Planning. Develops, implements, and ensures compliance with plans, policies, guidance, procedures standards, infrastructures, and architectures that establish the framework for the management of all IT programs in an organization. Develop requirements and specifications for Information Technology systems. Develops cost estimate and analysis of all data communications equipment and networking systems to ensure that maximum capability is being achieved at minimum cost. Serves as an Information Technologist Specialist performing work in the administration, development, delivery and support of Information Technology systems and services for US Army Information Security Engineering Command (USAISEC). Developed and implemented Policy and Planning to ensure compliance with plans, policies, guidance, procedures standards, infrastructures, and architectures that establish the framework for the management of all IT programs in an organization. Consult with customers to refine functional requirements and translate functional requirements into technical specifications. Analyzes, evaluates, documents, and makes recommendations on the merits of proposed systems development projects. Performs assignments in technical support aspects of mission-oriented programs of unusual difficulty and responsibility. Exercises the ability to interpret, adapt and apply guidelines and principles or practices which relate to an area of technical specialization such as engineering/electronic technician, telecommunications, quality assurance, information technology, technical writing and editing, equipment management, etc. Assignments may result in unique products that provide tools for broad application and are significant to the success of a key mission program or in advancing/enhancing the reputation of the organization as a leader in the field. Other assignments may involve application of advanced techniques to design new automation tools, such as the automation of key business and technical processes. Work is often characterized by extraordinary urgency, priority, or other constraints. Guidelines are often nonexistent or provide only reference information. May develop new methodology and procedures, which extends the existing knowledge and results in precedents for others to follow and may also be called upon to technically defend and support ideas and proposals.

Senior Quality Assurance Information Technology Specialist, USAG Camp Humphrey’s South Korea

09/16/2016 – 09/15/2021

Served as Senior Quality Assurance (QA) Information Technology Specialist working in support of the federal government for the Yongsan relocation program (YRP), US Army Information Systems Engineering Command (USAISEC), on the newly constructed projects on over 2000 + acre Military Construction / On-Site Quality Assurance Yongsan Relocation Program (YRP) located in Camp Humphreys, South Korea. Worked closely with other engineering organizations such as K-CPMC, USA Corps of Engineers, Reginal Network Enterprise Center, 1st Signal Bridge, DPW and numerous of Government Department of Defense Contractors and Korean National Contractors.

Provided Quality Assurance (QA) support by performing, design/technical/reviews, performs walkthroughs, reviewing installation procedures, maintaining checklists and logs, checking safety standards, witnessing/documenting OSP/ISP tests, and filing weekly reports.

Performed active equipment inspections using/updated Electronic Installation Plans (EIPs) for accuracy, corrected as necessary.

Performed QA inspections for Telecommunications Spaces, both secure and non-secure (NIPRNet & SIPRNet) using U.S. Army Installation Information Infrastructure Architecture Technical Guide (I3A), National Electric Code, TIA Standards, Unified Facilities Guide Specifications (UFGS), and other project specific documentation.

Inspected over 50,000 linear meters of conduit servicing the Perimeter Security System and Outside Plant Pathway, ensuring government installations standards met without issue.

Outside Cable Plant QA for installations throughout South Korea and government acceptance inspections for over 550 Maintenance Hole/Hand Holes, and cable vaults.

Performed QA inspections/checklists for fiber and copper cabling installations and testing.

Performed Inside Plant (ISP) active and passive QA inspections for Network equipment installed in over 250 telecommunication rooms on Camp Humphreys for the Yongsan relocation program.

Served as Technical Monitor for 21 contactors and provide leadership and guidance on all IT construction projects. Served as an Information Technologist Specialist performing work in the administration, development, delivery and support of Information Technology systems and services for US Army Information Security Engineering Command (USAISEC). Developed and implemented Policy and Planning to ensures compliance with plans, policies, guidance, procedures standards, infrastructures, and architectures that establish the framework for the management of all IT programs in an organization. Consulted with customers to refine functional requirements and translate functional requirements into technical specifications. Analyzes, evaluates, documents, and makes recommendations on the merits of proposed systems development projects.

Developed policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Conducted systems security evaluations, audits, and reviews. Participated in network and systems design to ensure implementation of appropriate systems security policies. Assessed security events to determine impact and implementing corrective actions.

Information Technology Specialist (Network) Fort Detrick, MD. (07/29/2001 - 09/16/2016)

Served as the technical expert in one or more areas of information technology networking systems, such as data communications networks, telecommunications switching systems, or telecommunications transmission systems. As a technical authority in the assigned area of responsibility, provides expert advice on the design and modification of major telecommunications and data network facilities throughout the United States and worldwide. Provide technical direction, policy guidance, mission and goals, programmatic direction, and leadership in the accomplishment of challenging tasks in all network engineering, interoperability, integration, and team analysis activities. Provides expert input on submissions, statements of work, solicitations, and proposals to determine if cyber workforce training curriculums can meet the customers’ technological requirements. Prepares engineering designs and drawings, installation plans, equipment specifications, statements of work, delivery orders, and technical reports. Analyzes and interprets regulations, polices, and guidelines relating to information technology program. Serve as Division expert on the design and implementation of a wide range of IT infrastructure technologies such as servers, operating systems, virtualization, security, remote access, networking, storage. Coordinate training activities between working groups, participating sites to ensure that all technical, security, and IT infrastructure issues are identified and addressed prior to the execution. Provide overall cost estimates and budgets into special fiscal year plans and schedules for IT schedule projects and ongoing IT projects. Provides cost estimates for IT equipment and telecommunication equipment on new or modified systems. Conduct technical assessment, source selection review boards to determine contract award. Conduct technical assessment system engineering analyses on new technological advancements to support cyber workforce training objectives. Expertise covers a wide spectrum of communications technologies including telephone voice and data switching systems, fiber- optic systems, outside plant cable systems, data, and video system, and building wiring system.

Telecommunications Manger, Fort Eustis, VA (1997-2000)

Telecommunications Manager for the Information Management Office. Supervised the development, installation, and operation of FM and AM radio systems, and LAN supporting 4,500 personnel located on two separate military installations. Configured and installed network software and hardware. Managed and supervised a staff of 14 personnel who installed, maintained, and repaired telecommunications equipment and computer equipment. Installed satellite radios, telephones, cellular telephones, pagers, and handheld radios. Served as security manager for the organization. Assured work order service request were prepared and processed. Assisted with budgeting and purchasing of computer equipment and telecommunications equipment. Monitored and supervised the implementation of the LAN. Supervised the connectivity of the network. Planned and developed operating policies and procedures for users and facility management. Served as the U.S. Army 7th Transportation Group Communication Security (COMSEC) Manager Custodian. Conducted COMSEC Command Inspections for the lower Battalion level COMSEC Custodians. Utilized and stored of Controlled Cryptographic Items and (CCI) equipment in a secure communication vault. Conducted Change of Custodian Inventory Reports (CCIR) and Semi-Annual Inventory Reports (SAIR). Provided guidance and advice to civilian, contractor and military personnel engaged in COMSEC and security work. Developed plans and designs for information systems, consults with customers to identify and specify needs, translates functional requirements into technical components, and develops cost estimates for new or modified systems.

Telecommunications Manger, Camp Casey, Republic of Korea (1996-1997)

Supervised and trained a platoon of 43 personnel involved in the installation and operation of tactical radio systems to support both stand-alone and mobile communications systems. Installed and operated SINCGARS radio and high frequency radio system in 60 wheel and track vehicles; each equipped with three radio systems. Installed and operated a 90-terminal automatic switchboard, manual telephone switchboard with remote control telephone circuits, and voice frequency teletypewriter circuits. Established telephone communications using KY-68 telephone set digital subscriber voice terminal in both stand-alone and mobile configurations. Diagnosed communications system malfunctions using manufacturers’ technical publication, special test equipment, and wiring diagrams. Configure and installed computer software and hardware. Planned, developed, and implemented programs and procedures to protect the integrity and confidentiality of systems, network, and data. Designed network and systems architecture to ensure implementation of appropriate systems security policies. Conducted risk and vulnerability assessments of planned and installed information systems to identify gaps and vulnerabilities in protection standards. Planned, installed, and maintained operating systems environment in support of the organization’s IT architecture and business needs. Analyzed systems requirements in response to business requirements and evaluated risks and costs related to systems development, monitoring and fine-tuning performance of the systems environment.

Drill Sergeant Recruit Instructor, Fort Gordon, GA (1994-1996)

Served as a Senior Non-Commissioned Officer, Department of the Army (DA) selected to stand and served a special tour of duty as a Drill Sergeant Instructor involving instructing newly recruited personnel. Supervised, managed and trained over 80 newly recruited personnel per training cycle in fundamentals of Army military service life, discipline, health well-being and physical fitness.

Telecommunications Technician, Fort Riley, KS (1991-1994)

Operated and performed maintenance checks and services on retransmission station using FM radio systems, and specifically, radio set AN/VRC-97 mobile radio secure terminal. Performed test check to include troubleshooting telecommunications equipment. Installed RF antennas and retransmission stations on various remote sites. Installed and operated Saturn B and mini-M satellite telephones. Installed signal distribution panels, terminal strips, and boxes for connecting and distributing multiple telephone wire and cables lines to computer and telephone user. Installed LAN for computer User. Created E-mail accounts for users. Installed 26 pair cables, multiplexes, repeaters, restores, voltage protection device, telephone test station, installed cross connect, punch down for wiring terminals. Tested circuits and groups to located faults.

Telecommunications Technician, Germany (1987-1991)

Operated a switchboard to assist customers establish local or long-distance telephone connections, classified messages at Operation Center, routed messages for transmission, and transmitted secure messages to a distant station over secure radio set. Operated a cordless switchboard to relay incoming and outgoing messages. Performed preventive maintenance checks and service on switchboard, telephone, and radio. Installed line-of-sight communications using directional antenna. Connected power supply to equipment, connected cables and wires, tested malfunctions of equipment using various test equipment. Repaired and replaced faulty parts, cables or equipment.

EDUCATION:

Continuing college education, TESST College of Technology, Towson, MD. Central Texas College, Total Credit hours earned semester:65, High school Graduate, Milton High 1979

Level II acquisition certified

TRAINING:

A+ Certification Course

Net+ Certification Course

Cisco Certification Course

Fiber Optic Cable Installer

Computer Network Learning Course

Telecommunications Management Course

Telecommunications Specialist Course

Telecommunications Wire and Cable Specialist Course

Cryptographic Telecommunication Course

Computer Security Course

Outside Plant Course 100/101

High Performance LAN Course

Designing Premises Cabling Systems

Designing Telecommunications Distributions Systems

Introduction to Voice/Data Cabling Systems

Introduction to LANS and Internetworks

Fiber Optic Network Design

AWARDS:

Certificate of 40 years in Government Service (03 July 2021)

Civilian Service Commendation Medal (07 Nov 2021)

Commander’s Award for Civilian Service (07 Dec 2002)

Meritorious Service Medal

Army Commendation Medal (three awards)

Army Achievement Medal (seven awards)

Army Good Conduct Medal (six awards)

Army Service Ribbon

National Defense Service Ribbon

Noncommissioned Officer Professional Development Ribbon (three awards)

Numerous Certificates of Achievement and letters of Commendation

LICENSES/CERTIFICATES:

Certified Fiber Optic Installer (ETA) ECPI College of Technology, Virginia, Beach VA. 1999

Contact this candidate