Data Analyst Customer Service
Resume:
CAREER OBJECTIVE
HONORS & AWARDS
Capture market information on customers' products to come up with competitive strategies.
Conducting research includes finding information from industry associations, statisticians, and marketing experts.
Assist in building and managing company operations for the B2B segment. Build additional data pipeline and reporting operations where necessary. Conduct in-depth interviews with potential respondents. Was in charge of coordinating with other departments in the company. Arranged human resources and assign tasks to team members in the SSGA project. Spire Research & Consulting Market Research Aug 2022 - Nov 2022 D A N G T H A N H M I N H N H A T
WORK EXPERIENCE
EDUCATION
CONTACT DETAILS
DATA ANALYST
The 12 best members of TKN high
school participated in the city-level
Casio math solving competition
3rd Prize in Casio Math 12 HCMC
The12 best members of UFM
participated in the Math Olympiad for
students in Hue
Top 50 Startup Idea Contest - CiC
Top 20 Marketing On Air (MOA)
Top 100 Talented Auditors Cup (TAC)
Top 150 Talented Candidates (UVTN)
2019:
2020:
2021:
*****************@*****.***
Pham The Hien St District 8 HCMC
linkedin.com/in/nhatdang3009/
University of Finance - Marketing
Bachelor of Business Aministration
(2019 - 2023) 3.31/ 4.00
SKILLS SUMMARY
Performed in-depth data validation on data from customers. Served as the assistant contact for client service teams for several different projects. Merged data with existing data sets, careful to keep old data sets and documentation Created data modeling standards and procedures.
FPT Software Data Analyst - OJT Mar 2023 - Present Building Maido’s data storage.
Processing data and writing code to fulfill business requirements. Updating data on Amazon Web Service (AWS) and creating data structures so that the technology team can write code to develop the software or web. Reporting your work daily/weekly/monthly to Data Lead. Updating work progress and productivity weekly.
MAIDO Agency Data Analyst Intern Jan 2023 - Mar 2023 PROJECT
CUSTOMER SERVICE CENTER XELEX GROUP - FREELANCER Conduct a thorough analysis of customer requirements. Analyze and draw business processes with draw.io.
Write Software Requirement Specification (SRS).
Prototypes with Figma, write the user manual.
PLANNING SYSTEM FPT SOFTWARE - ASSOCIATE
Conduct a thorough analysis of customer requirements. Construct template models for reports. (Excel)
Assist the data lead in delivering presentations of reports to clients (PP). DIGITAL MARKETING MAIDO AGENCY - ASSOCIATE
Perform an extensive analysis of customer requirements. Utilize draw.io to analyze and visualize business processes. Compose a comprehensive Business Requirement Document (BRD). Assist the team in writing SQL code for database operations within the system.
Develop data models that align with customer specifications. Design template models for generating reports (PBI). As a junior, I am an enthusiast in Data Analyst with past participation in multiple webinars, competitions and experience companies. Following my education at the University of Finance - Marketing Ho Chi Minh, one of the prestigious universities, I found myself an opportunity to gain practical knowledge to pursue my career path in the field.
Documentation: BRD, SRS
Data analysis with Excel, Power BI
Programme Language: Python, SQL
Wireframing, Prototyping, User Stories
Modeling: UML, BPMN, draw.io
Enterprise Resource Planning
Customer Relationship Management
Project management: Jira, Trello
CERTIFICATES
Microsoft Office Specialist 2016
Google Data Analytics - Coursera
TOEIC 600
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