Customer Service Data Entry
Resume:
Mary Austill
MEDICAL OFFICE RECEPTIONIST
Owensboro, KY 42301
*******.********@*****.***
• Detail-oriented, highly personable and well organized medical receptionist with 20 years + experience in the healthcare industry. Assisted in the management of the daily office operations, communication between patients and staff regarding scheduling of company services, verification and processing of insurance claims, data entry, as well as the implementation and maintenance of converting to EMR within our company.
Willing to relocate to: Evansville, IN - Whitesville, KY - Authorized to work in the US for any employer
Work Experience
Support Services Specialist I
Green River District Home Health - Owensboro, KY
September 2022 to Present
Input New Patient Referrals
Verified Insurance
Ordered Patient Supplies Monthly
Obtained Prior authorization
Billing
EHR
Customer service
Customer Service Representative
Vanguard Utility Service, Inc - Owensboro, KY
November 2021 to February 2022
• Set up client appointments
• Responded to customer emails
• Responsible for verifying following days reports for all projects
• Answered incoming calls
Medical Biller and Coding Specialist
Owensboro Medical Practice - Owensboro, KY
January 2020 to April 2020
• Verification of patient information and insurance information for accuracy
• Submission of requested information documents for medical claims
• Followed-up on denied and/or rejected claims for reprocessing and payment information
• Reviewed claims prior to submission for accuracy with coding of CPT and ICD-10 codes
• Inputs new patient information from daily encounter forms
• Assisted patients with questions regarding billing and insurance questions
• Posted both applied and unapplied payments to the accurate patient accounts
• Assisted with generation of daily batch reports and balancing the insurance payments posted for revenue
Patient Service Representative
LHC Group - Owensboro, KY
July 2018 to October 2019
• Customer service
• Scheduling for patient services
• Referral Intake
• Verification of medical insurance and authorization prior to submission
• Maintenance of EHR
• Assist with payroll
• Ordering patient supplies
Billing Specialist
Owensboro Health - Owensboro, KY
November 2015 to September 2017
• Verified patient information is entered correctly in Epic
• Verified Insurance and submitted for any authorizations that may be required
• Followed-up on any rejected or denied claims and resubmitted for reprocessing
• Assisted patients with billing questions
• Posted payments to patient accounts
• Submitted requested documents to insurance companies for claims PSC, Patient Service Coordinator
CARETENDERS HOME HEALTH - Owensboro, KY
May 2000 to February 2016
• Referral Intake
• Data Entry
• Answered multi-line telephone system
• Customer service
• Scheduling of RN, Therapy, and HHA
• Payroll
• EHR maintenance
• Insurance verification and authorization
• Supply ordering
• Billing
• Submitted requested documents per insurance request Education
Associate in Applied Science
Owensboro Community and Technical College - Owensboro, KY August 2009 to December 2014
Comprehensive Diploma
Owensboro High School - Owensboro, KY
August 1995 to May 1999
Skills
• Medical Coding
• EMR Systems
• Medical Receptionist
• Data Entry
• Medical Billing
• Time Management
• Insurance Verification
• Microsoft Office
• Accounts Receivable
• Customer service
• Medical Terminology
• HIPAA
• Epic
• Documentation review
• Microsoft Word
• Medical Records
• Medical Scheduling
• Payroll
• Microsoft Excel
• Accounts payable
• Medical office experience
• Accounting
• Microsoft Powerpoint
• Administrative experience
• Microsoft Outlook
• Office experience
• Computer skills
• Computer literacy
• Communication skills
• Organizational skills
• Data collection
• Intake
• Conflict management
• ICD-10
• CPT Coding
• ICD-9
• Anatomy Knowledge
Assessments
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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