Post Job Free

Resume

Sign in

Customer Service Mental Health

Location:
Gresham, OR
Posted:
September 26, 2023

Contact this candidate

Resume:

Raymond Giralté

**** ** ***** *****

Gresham, OR 97030

Phone: 414-***-**** Email: adzys3@r.postjobfree.com

Certified Peer Wellness Specialist with a passion for helping others and a commitment to recovery. Proven ability to provide crisis response, peer support, and customer service. Skilled in using software programs such as Evolve, CEMR, Credible, After Effects, Photoshop, Illustrator, 3ds Max, Solidworks, and the MS Office Suite.

Education

Certified Peer Wellness Specialist – MHAAO – May 2022

Certificate in 3D Animation & Graphic Technologies from Milwaukee Area Technical College.

Accomplishments

Editor’s Choice Award 2000 & 2003 International Library of Poetry

Self-Published Author 2017 & 2022

Experience

Sept. 2022 – Nov. 2022: Cascadia Behavioral Health, Portland, OR

Crisis Response Peer Wellness Specialist: Project Respond – Responsible for triaging emergency response for individuals experiencing or witnessing mental health crises. Worked with QMHA clinician and local police to respond face to face at crisis situations. Aided in the determination of strategy, approach, and whether or not a Director’s Custody Hold would be necessary. Responsible for creating a non-clinical connection with participants (individuals in crisis), to demonstrate recovery from mental health crisis while creating a bridge to resources and services. Responsible for follow-up with participants to assist in post-crisis planning and continued safety planning. Responsible for the accurate entry of clinical notes into multiple databases.

May 2016 – Jan. 2020: Transportation Network Companies (Uber/Lyft), Portland, OR

Independent Contractor – Responsible for providing excellent customer service while picking up and driving customers to their desired location. Deals with diverse cliental in a friendly, professional, and helpful manner. Other duties include frequent vehicle maintenance, accounting of expenses, budgeting, and time management.

Feb 2018 – Dec 2019: PBI Inc., Portland, OR

Installer – Responsible for efficient installation and assembly of office furniture. Other duties include loading and unloading trucks, training new employees, and performing quality/accuracy checks.

Mar. 2015 - Apr. 2015: Northwest Paper Box MFRS. Portland, OR

Machine Operator – Responsible for assisting with the operations of various machines and improving the cleanliness of the work environment.

July 2012 - Nov. 2014: Nelson Container Corp, Germantown, WI

Packaging Designer - Responsible for package design, sample making, package testing, maintaining CAD files, ordering tooling, and interacting with customers and vendors. Worked closely with Customer Service, Sales Team, and Production Team to ensure quality and efficiency.

Nov. 2010 - July 2012: Nelson Container Corp, Germantown, WI

Machine Operator - Responsible for operating Rotary Die Cutter, Slitter, Eccentric Slotting Machine, and Tray-Former machines. Trained employees and implemented several strategies to increase production efficiency.



Contact this candidate