Customer Service Los Angeles
Resume:
Reylyna Peneueta
Waitress Server
*******.********@*****.***
PROFESSIONAL SUMMARY
Hard working server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 4 years experience serving high in high volume atmospheres, while maintaining a positive attitude and great sense of enthusiasm during peak hours.
Skills
● Organized and efficient server
● Quick Problem Solver
● Thrives in fast-paced environment
● Committed team player
● Courteous, professional demeanor
● High Energy
● Up-selling capability
● Flexible schedule capability
Experience
Jet Strip - Los Angeles CA
March 2021 to January 2023
● Provide exceptional customer service to VIP guests in a high-end lounge environment.
● Collaborate with security team to ensure the safety and comfort of guests
● Manage a high-volume section, balancing multiple tables while maintaining excellent attention to detail.
● Deliver outstanding customer service by promptly greeting guests, taking drink orders, and providing recommendations based on preferences and menu offerings.
● Upsell VIP sections and drinks on the menu increasing revenue and enhancing the overall guest experience.
● Resolve guest complaints and concerns professionally and efficiently, ensuring guest satisfaction and loyalty.
2
Deja Vu Showgirls - Los Angeles CA
January 2023 to September 2023
● Provided exceptional customer service in a fast-paced and high-energy environment, ensuring their needs were met and exceeded.
● Maintained a high level of organization and attention to detail to ensure a flawless presentation
● Developed an in-depth knowledge of the drink menu, including ingredients and preparation methods, to answer guest inquiries accurately.
● Demonstrated strong teamwork skills by assisting colleagues during peak hours and maintaining a positive and cooperative attitude.
● Assisted in organizing and promoting special events, such as themed parties and happy hours, to boost customer turnout and revenue.
● Collaborated with management and security team to maintain a safe and enjoyable environment for guests
Contact this candidate