LUCIANO MORALES

Dana Point, California ***** 949-***-**** adzylp@r.postjobfree.com https://www.linkedin.com/in/luciano-morales-lll

SUMMARY

A detail-oriented and committed Senior Desktop Specialist, with a demonstrated record of mainframe and desktop support, information technology processes, troubleshooting problems, staff support, data entry, research analysis, account management and creation, ad administration, component, and laser printer repair. Excels at prioritizing multiple competing tasks in fast-paced environments. Utilizes strong interpersonal skills to maintain working relationships with vendors, cross-functional teams, and senior executives. Proven success in generating cost savings and consistently achieving goals.

EXPERIENCE

LIBERTY DENTAL PLAN Irvine, California

Senior Desktop Specialist 2015-2023

Provided support for desktops, laptops, and cell phones by troubleshooting and being available on calls, e-mails, and teams.

Gained confidence from executives, corporate, and field users.

Mentor entry-level computer technicians on troubleshooting.

Gained the trust of the IT team to come to me to help with problems and solutions.

Microsoft Office 365 and Azure administration.

Worked with the telecommunications department on configuring and installing Avaya IP phones.

APRIA HEALTHCARE Lake Forest, California

Support Systems Specialist 1996-2015

Served as administrator and desktop and laptop support for corporate and field users.

Created an account for AD and access to folders and SQL databases on SQL Studio.

Citrix client and web installation for cloud and on-site applications.

ADDITIONAL EXPERIENCE

TDS HEALTHCARE SYSTEMS, Santa Clara, California, Field Service Technician, 1984-1996. Performed preventive maintenance and installation of LEMCOM Systems at UCI Medical Center on Technicon 1212 FEP and 1213 Mux IBM attach devices. Operated maintenance and repair on HP Laser Printers and IBM workstations, running 5250 emulations.

EDUCATION

CONTROL DATA INSTITUTE, Inglewood, California

A.A., Computer Technology

TECHNICAL SKILLS

Hardware and Software Troubleshooting Over-the-Phone Support, including Network and VPN Issues

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