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Customer Service Data Entry

Akron, OH
September 25, 2023

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***- ***-****

Akron, OH 44305



AS400, Visual, Salesforce, MS Office


Ability to work under pressure and

meet deadlines

Able to adapt quickly to changing


Communicates concisely with all

levels of management

Over 20 years' experience in the

manufacturing industry

• Procurement Procedures

• Customer Service

• Inventory Monitoring

Highly motivated buying professional with expertise in purchasing, negotiating, and forecasting. Experienced in developing and executing strategies to maximize sales and profits. Proven track record of building strong vendor relationships, ensuring quality and maintaining cost controls. Adept at analyzing trends, managing inventory levels, and providing superior customer service.



Pyrotek, Aurora, Ohio

Window Production Scheduler

Associated Materials Inc, Cuyahoga Falls, US


May 2021 - June 2023

Evaluated existing processes for procurement activities, identified opportunities for improvement and implemented changes accordingly.

• Compiled data to generate frequent reports used for cost-saving initiatives. Assisted senior management staff with strategic planning initiatives related to

• procurement activities such as forecasting future demand levels. Created detailed reports on inventory levels, pricing trends, purchasing history and other related data.

Collaborated with Internal departments to better understand needs and determine purchasing requirements.

Computed and created purchase orders to monitor stock levels, verify purchase

• requisitions and expedite customer orders.

March 2003 - May 2021

• Monitor and alter production schedule to avoid delays as needed

• Works closely with customer service to ensure accuracy

• Schedule priority orders into production in a fast paced environment

• Liaison between customer service and line supervisors in the plant Facilitates purchasing and scheduling of bay/bow window products and storm doors

Provides daily capacity schedule reports to VP of Operations, plant managers

• and line supervisors

Coordinates the logistics of outside products and special items with the transportation department

Works with buyer/planners to determine volume capacity to expedite high volume orders

Window Order Entry Representative

Associated Materials Inc, Cuyahoga Falls, US

Advises Distribution Planner regarding production schedule adjustments and special distribution requirements

Participates in meetings regarding Manufacturing, Planning, and other related

• Supply Chain issues

June 1999 - March 2003

• Prepared and sorted window orders for data entry

• Processed custom window orders using AS400 Applications Handled customer service and data entry for priority accounts in a high volume

• call center

• Worked with team to verify accuracy of entered data

• Coordinated with scheduling to download window orders into production Business in Administration

The University of Akron


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