RACHEL NSIAMAZA

***** ***** ***** **** ● Charlotte, NC 28215 ● 980-***-**** ● adzyjx@r.postjobfree.com

OBJECTIVE

Seeking the IT System Position where I can have a strong career development and contribute to its success with my skills, education, and multi- cultural experience.

WORK EXPERIENCE

1. Technical Support Analytic (Information and Analytics Services)

Informatics Concepts (Atrium Health November 2021 to 03/2023

Performs preventative maintenance, troubleshooting to respond to software, hardware and network issues or request in support of patient and non-patient care areas.

Assists in various projects involving department moves and equipment installations

Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking

Support employees with Citrix Virtual Apps and Desktops, Citrix Provisioning Services

Install/upgrade and/or deploy Hyperspace and Epic Client Systems Administration

Helps to manage permissions and access to network resources with Active Directory. Creating, modifying, disabling user accounts.

Performs and documents department inventory.

2.NOC Technician

GLS (Global Linking Solutions) July 2019 to November 2021

Customer advocate duties while maintaining a positive and professional manner during stressful situations.

Proactive monitor assigned Client Networks and Systems (US, Canada and Europ),

Configuration management and fault resolution for automated ticket,

Troubleshooting, investigations, diagnosis, and escalation of customers issues by call, email, or ticketing system according to SLA, including third party providers (AT&T, Orange, EHI, etc.),

Installing and remote access protocols cisco router/switch or Cradle Point,

Incident reporting, issues tracking, and documentation.

3.IT Help Desk Intern

Central Piedmont Community College, April - June 2018

Troubleshoot, reset passwords, and maintain user’s hardware and software by answering their calls or responding to emails.

Respond to inquiries and requests from users for assistance with the college’s computer systems or personal computers.

4.Customer Service Quality Assurance

Airtel Dr Congo December 2006 to September 2014.

EDUCATION

MyComputerCareer, Information Technology Security & Administration, January 2022

Certifications:

CompTIA Server+

MTA Server 98-365

MTA Server 98-367

Linux Essentials

A.Information Assurance & Digital forensics (AAS): GPA: 3.34

Central Piedmont Community College 2017-2020

Related Courses:

Network & Security Foundation,

Wireshark

Info Sys Business Concepts,

Web, Programming, & Database Foundations,

Operating System and Device Foundations,

Security Concepts and Security Compliance

Computer Crime Investigations,

Technology Crimes & Law

Data Recovery Techniques and Advanced Data Recovery

Intro to Protocol Analysis and Advanced Protocol Analysis

Mobile Phone Examination

Related Certifications:

Certified PC Pro (100% Performance-Based)

Certified Security Pro

Employability Skills

B.Social Communications and Marketing (BA):

Catholic University of the Congo 2000-2005

Related Courses:

Social Communications

Public Relations

Marketing

Communication Techniques

Mass Media

Project Management

TECHNICAL SKILLS

Networking: LAN/WAN

Operating Systems: Windows, Android OS, Linux

Software: MS Office (Word, Excel, Access, PowerPoint, Outlook)

SPOKEN LANGUAGES

English: Spoken and Written

French: Spoken and Written

REFERENCES

Brian Light, GLS NOC Technical Escalation Manager 704- 973- 6830

Tony Antony, Atrium Senior Technical Analyst 704- 241- 5105

Ronald Savilla, Senior Systems Engineer 803-***-****

I certify that this information is true and accurate.

Charlotte, September 2023.

Rachel UMBA, NSIAMAZA

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