Customer Service Front Desk

ROSA CENTENO

Tracy, CA *****

408-***-**** - ******************@*****.***

PROFESSIONAL SUMMARY

Focused on providing exceptional service . Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete.

Attentive,Reliable and dedicated .

Dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Great attention to detail.

Excellent people and customer skills.

Time management skills.

Ability to work in a fast paced

environment and remain calm while

doing so.

Good leadership skills.

Able to accept criticism.

Good decision-making and problem-

solving skills

WORK HISTORY

04/2022 to Current Housekeeper

Brookdale Assisted Living Facility – Tracy, CA

Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with staff regarding potential changes or challenges.

Responded to cleaning emergencies on behalf of residents with speed, ease and confidentiality.

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Disposed of trash and recyclables each day to avoid waste buildup. Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Dusted picture frames and wall hangings with cloth. 04/2021 to 04/2022 Physical Therapy Aide

Rawlinson Chiropractic – Tracy, CA

Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.

Enforced safety procedures with all patients.

Performed electrical stimulation, ultrasounds, and spot massages to improve patient movement and functions.

Recorded patient status in progress notes.

Documented each patient case with updates in computer system. 10/2014 to 03/2021 Caregiver

Astoria Senior Living – Tracy, CA

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Transported individuals to medical appointments.

07/1994 to 12/2013 Housecleaner

Self Employed – San Jose, CA

Created spotless surfaces by dusting, sweeping, vacuuming and mopping. Emptied trashcans and transported waste to collection areas. Delivered quality customer service to address urgent needs and cleaning requests. Demonstrated Honest and Trustworthy work ethic in clients home. Washed,dried and folded laundry.

Good oral communication skills.

Punctual arrival, alongside proper time management. EDUCATION

1992 GED

Morgan Hill Adult Ed - Morgan Hill, CA

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