Customer Service Salesforce Administrator

Summary

I am a Certified Salesforce Administrator and Salesforce Developer with 2+ years of experience in Information Technology. My expertise includes automating business processes, optimizing data retrieval, and integrating Salesforce with REST and SOAP APIs. Proficient in SQL, Apex, and JavaScript, I bring strong problem-solving skills and effective time management. My career combines technical proficiency with 6+ years of real-world sales experience, highlighting my adaptability, methodical approach, and decision- making abilities. I am a lifelong learner dedicated to embracing change and ensuring data coordination. My goal is to contribute my skills to drive results in dynamic, value-driven environments. Professional Experience

AtlantiCare

Salesforce Developer

•Developed and deployed Apex Classes, Triggers, and Test Classes to drive essential business logic.

05/2022 – 04/2023

•Optimized data retrieval with efficient SOQL and SOSL queries within Apex classes.

•Improved performance and governance by optimizing relationship queries and DML operations.

•Implemented queueable and future methods, alongside batch processing, to ensure adherence to governor limits.

•Managed data archiving through Batch Apex and Scheduling for efficient data maintenance.

•Designed and executed Asynchronous Apex, batch jobs, Lightning Flows, validation rules, approvals, REST, and SOAP APIs, contributing to diverse functionalities and a 20% user adoption increase.

Delta Airlines

Salesforce Administrator

•Managed Salesforce database, overseeing accounts, contacts, leads, opportunities, campaigns, public groups, profiles, and roles, ensuring proper user access hierarchy.

04/2021 – 03/2022

•Collaborated with diverse business user groups to gather CRM implementation requirements.

•Developed and deployed Apex Classes, Controller Classes, and Apex Triggers to meet various application functional needs.

•Implemented Formula Fields, Validation Rules, Workflow, and Approvals for flexibility and functionality within the Salesforce platform.

•Created and optimized custom objects, fields, page layouts, tabs, components, and S-controls to enhance productivity.

•Designed and executed reports and dashboards for data-driven decision-making.

•Conducted data operations using Data Loader for import/export and ensured data integrity across Salesforce instances.

Owner, Kerbenbrand

•Managed an online shop with 3500 followers on Instagram, importing goods from USA, Turkey, and China.

05/2016 – 04/2021

Kanykei Boronbaeva

Salesforce Administrator Developer

adzyhn@r.postjobfree.com

1-773-***-****

Des Plaines, Illinois, United States

https://www.linkedin.com/in/kaniboron/

Green Card Holder

adzyhn@r.postjobfree.com 1 / 2

•Provided 24/7 customer service and personally searched for goods to meet customers' requirements.

•Promoted the shop on Facebook and increased followers from 0 to 3500.

•Delivered goods to all regions of Kyrgyzstan.

•Searched for goods individually for each customer from 3 different countries. Office Manager, IberKyrgyz Wealth Group ltd.

•Managed customer service in an IT company, communicating with multinational customers in four different languages.

05/2016 – 11/2016

•Organized meetings with customers and chief director to increase investment and support the IT sector in regions of Kyrgyzstan.

•Increased customer base by 20% during my tenure.

•Made over 300 phone calls per month to customers. Technical Skills

•CRM TOOLS: Salesforce.com

•Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Lightning pages( Pages, Components & Controllers),Asynchronous Apex, S-Controls, Triggers, Custom Objects, Web Services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing.

•Languages: SQL, Apex, JavaScript.

•WEB TECHNOLOGIES: Web Services, HTML, CSS, JavaScript, Bootstrap,Nimble AMS.

•WEB SERVICES: SOAP, JSON, REST.

•IDE: Visual Studio Code, Developer Console.

•Repository System: Git, GitHub, Bitbucket, Azure Devops.

•Project Management tool: Jira, Microsoft Teams.

•Methodology: Agile-Scrum.

Soft Skills

Teamwork Communication Resilient Multitasking Teamwork Flexibility Adaptability Motivation Attention to Details Problem Solving Strong Time Management. Certificates

Salesforce Certified Platform

Developer 1

Salesforce Certified

Administrator

Salesforce Certified Associate

Education

Bachelor's Degree Simultaneous Interpretation

Kyrgyz-Turkish Manas University

09/2011 – 05/2016

Bishkek, Kyrgyzstan

Languages

English Kyrgyz Turkish English

adzyhn@r.postjobfree.com 2 / 2

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