Vice President Administrative Assistant
Resume:
Sharon A. Childers
**** ******** **, ************, ** 27284
**************@*****.***
EDUCATION:
University of Phoenix San Pedro High School
Bachelors – Business Management San Pedro, CA 90732
Diploma – June 2013 Diploma – June 1979
WORK EXPERIENCE:
Federal Aviation Administration, Washington D.C.
September 2018 – July 2022
Executive Administrative Assistant for the Vice President and Deputy Vice President of Air Traffic Services
Completes a broad variety of administrative tasks for the Vice President including managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
Works closely and effectively with the Vice Presidents to keep him well informed of upcoming commitments and responsibilities with follow up as needed.
Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Vice President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
Plans, coordinates, and ensures the Vice Presidents schedule is followed and respected. Provide the "gatekeeper" and "gateway" role, creating a win-win situation for direct access to the Vice Presidents time and office.
Proven ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills.
Maintains the ability to keep a realistic balance among multiple priorities.
Works independently on projects under pressure and able to handle a wide variety of activities and confidential matters with discretion.
Attends daily management team meetings, assures calendar coordination among Vice President and Directors.
Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the Vice President’s ability to effectively lead the organization.
Develops and maintains good working relationships throughout the organization by exhibiting outstanding customer service skills with all internal and external customers.
Federal Aviation Administration, Air Traffic Control Tower, Greensboro, NC
April 2008 – September 2018
Executive Administrative Assistant to the Air Traffic Manager
Primary point of contact for the Greensboro, NC Air Traffic Tower.
A self-starter exhibiting initiative and sense of urgency to complete essential responsibilities.
Extremely proficient with Microsoft Office Suite, managing active calendars, arranging events and meetings for clients.
Extremely organized; flexible and willing attitude to complete tasks within deadlines.
Organize and coordinate key multi-functional meetings, requiring effective communication and interaction with internal and external stakeholders.
Proven prioritize and stay focused and to effectively and efficiently handle multiple, simultaneous and complex tasks and projects.
Reconcile business expense accounts and reports for the office.
Collect, organize and reconcile invoices from suppliers, vendors, and independent contractors.
Proactively looks ahead and anticipate needs of the business and employees.
Team player willing to assist others at all levels of the organization.
Screen calls using judgment to determine which calls are appropriate to put through; escalate issues when urgent; take detailed messages; relay information as appropriate.
Proofread documents for executives and assembled final product for review, authentication, or other disposition.
Developed and maintained logs, rosters, status boards, charts, and graphs to efficiently manage the administrative office.
Tagged, catalogued and computerized all property inventory.
Internal Revenue Service (IRS), Greensboro, NC
Administrative Assistant, Insolvency
January 2007 – April 2008
Answer telephones, questions, and direct the caller to the appropriate specialist.
Order supplies verify accuracy of order upon delivery and monitor supplies account for compliance with regulations.
Access, run, distribute and control the monthly, quarterly, semi-annual, and annual reports.
Forwarded checks from Trustees to IRS Centralized Insolvency Department.
Access and utilize IRS Programs to provide research information to bankruptcy specialists.
Apply fundamental investigative and analytical techniques on cases when providing assistance to specialists.
Coordinate personnel schedules when preparing for jointly held meetings.
Track suspense’s assigned to specialists by Group Manager and report on suspense status.
Veterans Benefits Administration (VBA), Winston-Salem, NC
Veterans Service Representative
May 2006 – January 2007
Received, examined, analyzed and developed veteran claim cases for processing and settlement.
Completed initial case analysis of available documents and other sources of evidence to identify issues and determine appropriate courses of action.
Examined legal documents, medical records, and other documentary evidence to determine if the basis for the claim had merit.
Anticipated and addressed issues affecting veteran’s cases and executed proper administration of federal laws.
Performed interviews with claimants, provided counseling as necessary and responded promptly to all concerns.
Followed appropriate disclosure procedures and Privacy Act procedures, took appropriate steps to secure and protect sensitive case information.
Using accurate computations, structured veteran’s debts to determine feasibility of debtor’s plan for repayment.
Recognized difficult or unusual issues and determined appropriate case actions.
Documented the case history in a clear, concise, complete and easily understood manner.
Planned, scheduled and monitored workload issues to complete assignments prior to deadlines.
Alerted managers of high priority and conflicting case issues and recommended courses of action.
Determined follow-up schedules within appropriate time frames and employed management tools to meet all time lines.
Vermont Army National Guard, Colchester, VT 05446
Senior Personnel NCO (E7 Battalion S1) 2001 to June 2005
Managed all personnel records and Issues for approximately 1600 soldiers.
Supervised personnel management activities for personnel records.
Completed soldier yearly evaluations.
Supervised the administrative section.
Developed training and instructed the training of technical topics for personnel.
Processed personnel actions concerning service members and their families.
Requested and maintained federal funds for the organization’s unit fund.
Prepared and maintained reports on strength levels and status of assigned personnel.
Prepared letters, forms, narratives, memorandums, electronic messages and statistical reports.
Proofread all outgoing correspondence.
Processed personnel for separation and retirement.
Processed recommendation for awards and decorations.
Reviewed and consolidated reports for personnel actions to state level headquarters.
Provided technical guidance on administrative matters to superiors and subordinates.
Assembled data for reports, obtained necessary signatures and forwarded the report as required.
Vermont Army National Guard, 86 Troop Command, Vermont
Personnel Sergeant (E6)
October 1998 to December 2001
Proofread correspondence for format, content, spelling and use of authorized abbreviations.
Provided technical guidance on administrative matters to typists and clerical personnel.
Assembled final data product for review, signature, authentication or other disposition.
Answered inquiries from staff and advised personnel on administrative and clerical matters.
Set-up and maintained logs, rosters, status boards, charts, graphs, and viewgraphs.
Served as the focal point for personnel performing typing, clerical and administrative duties.
Managed the personnel aspects of the soldier readiness program.
Established and managed all travel arrangements for all employees
Army National Guard, Mountain Warfare School, Vermont
Academics Records NCO (E6)
March 1994 to October 1998
Prepared and maintained files and records pertinent to student matters.
Prepared and maintained administrative records for each student.
Prepared statistical reports and records about student accountability.
Maintained completed school record files for historical review.
Submitted pertinent student information to the Army Training Resource System.
Implemented and maintained the school student database using Microsoft Access.
Typed military and nonmilitary correspondence in draft and final copy.
Employed basic principles of English composition and grammar in preparing correspondence.
Proofread documents and assembled final product for review, authentication, or other disposition.
Prepared registered or certified mail for dispatch, signed for delivered registered and certified mail.
Opened, sorted, routed, and delivered incoming correspondence and messages.
Prepared suspense control documents and maintained suspense files.
Dated and dispatched outgoing correspondence and messages.
Received publications, established and maintained publications library.
Vermont Army National Guard
Air Traffic Controller
June 1989 to August 1990
Connecticut Army National Guard
Administrative Clerk
January 1988 to June 1989
United States Army
Air Traffic Controller,
February 1984 to January 1988
JOB RELATED SKILLS:
Advanced skills in Microsoft Outlook Suite, Quicken, Copiers, Fax Machine, Scanners, Type 60 wpm
Travel
Contact this candidate