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Business Analyst Processes

Houston, TX
September 25, 2023

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Business Analyst


Location: Houston, Texas

Cell: 832-***-****


Experienced Business Analyst and Scrum Master with a track record of delivering impactful results. Adept at crafting Epics, User Stories, and refining backlogs to expedite high-priority feature delivery. Expert in requirements elicitation, stakeholder management, and process enhancement. Proficient in SDLC Agile and Waterfall methodologies, workflow optimization, and user-centric design. Skilled in Jira, Asana, and facilitating cross-functional collaboration. Excelled at conducting JAD sessions, refining workflows, and ensuring seamless SDLC execution. Strong communication, leadership, and problem-solving skills.


Business Analysis Change Management Project Coordination

System Integration Workflow Diagrams Quality Assurance

JAD Sessions Risk Planning & Monitoring Use Case Diagrams

Requirement Analysis User Stories Software Development Life Cycle


oScrum Master Certified by Scrum Study June, 2023

oScrum Fundamentals Certified by Scrum Study June, 2023

oAWS certified cloud practitioner by Amazon Web Services 2021

oFoundation in IT Services Management certified by CSME 2007


Best Buy, Richfield, MN

Business Analyst March 2021 – Present

This was a User Interface Enhancement project, aimed at improving the existing user interface of Best Buy web page. It also included improvements on some of the existing business processes and Implementation of new business processes. The improvements in the business process further led to the increase in productivity and revenue.

oExecuted a User Interface Enhancement project to improve the Best Buy web page, resulting in enhanced user experience.

oCollaborated with stakeholders to extract, analyze, and document business requirements into technical specifications.

oLed user acceptance testing (UAT) sessions to ensure the developed product application meets requirements.

oOrchestrated coordination among cross-functional teams to maintain project timeline and scope congruence.


oIncreased user satisfaction by 25% through UI enhancements.

oReduced time-to-market for new features by 20%.

LabCorp, Burlington, NC

Sr. Business Analyst / Scrum Master Jan 2019 – Feb 2021

This was a change management and enhancement project, which involved improvements on some of the existing business processes, functionality, and implementation of new business processes.

Collaborated with a Product Owner to create epics, components, and user stories, improving product backlog prioritization.

oConducted requirements gathering sessions, identified process gaps, and created user stories and workflow diagrams.

oEnsured alignment of program development with user perspectives during UAT.

US FOODS - Rosemont, IL

Senior Business Analyst June 2017 – Dec 2019

This was an enhancement project which was aimed at improvements on the existing functionality of the system and updates to the existing business process,

oLed enhancements on existing system functionality and business processes, optimizing workflows.

oConducted JAD sessions, interviews, and effectively documented requirements.

Managed stakeholder expectations, analyzed workflow systems, and provided production system support.


oImproved workflow efficiency, reducing operational costs by 8%.

oEnhanced system performance, resulting in a 15% increase in user satisfaction.

Allstate Insurance Company, Bridgewater, NJ

Business Analyst Feb 2016 – May 2017

This was a process re-engineering project and was aimed at re-designing the Claims Process and policy management within Allstate.

oInitiated meetings with a broad range of users and stakeholders to understand objectives; captured requirements and prepared meeting minutes.

EDUCATION - MBA - General Business, Texas Southern University, Houston, Texas. - 1985

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