Customer Service Data Entry

Nasrin Akter

**** ******** *****

Grapevine, TX *6051

Cell: 817-***-****

*********@*****.***

EXPERIENCE

DFW International Airport

Parking Services Agent/Parking Operations June 2001 to 2021

Deliver exceptional Customer service in a fast paced environment while assisting guests exiting the Airport

Support department in attaining financial and customer experience goals

Operate electronic cash register and ticket printer

Communicate effectively orally and in writing with Customer Support Center, Supervision and Customers.

Read a CCTV monitor to determine vehicle license numbers of entering and exiting vehicles; inputs the numbers utilizing a keyboard device; processes parking tickets to calculate fees; processes exception transactions; collects parking fees

Collect identification from exiting customers with insufficient funds and completes appropriate form with accurate data entry

Ability to multi-task in a very difficult enviroment

Function consistenly well in an environment with changing priorities

Provide requested direction and information to customers exiting the Airport

Operate back gate, controlling entry and exit of vehicles with appropriate authorization; verifies authorization through vehicle decals, I.D. cards, lists of authorized vendors or invoices

Notify supervisor in the event of fee dispute, potential customer complaint, suspicious activity and abandoned vehicles within areas under operation and control of the Parking Operations Section

Notify Parking Operations Lead of damaged or malfunctioning equipment

Maintain fluid levels in Parking Operations vehicles as required

Complete appropriate verification/records check and reports in accordance with established procedures whenever leaving or beginning assignment or shift.

Volunteered to facilitate and promote employee engagement events Dallas Cowboys Pro Shop

Assistant Manager August 1997 to June 1999

Managed store within the policies and guidelines of the company to ensure customer satisfaction and profit maximization

Trained new employees

Made schedules on a weekly basis

Merchandise orders, shipping and receiving orders

Store upkeep, cleaning and stocking

Received phone orders

Daily filing, faxing, and data entry.

Responsible for identifying inventory discrepancies for 3 stores within the terminals. Jewel-Time

Manager

June 2021 to present

Nasrin Akter

4325 Woodglen Drive

Grapevine, TX 76051

Cell: 817-***-****

*********@*****.***

SKILLS

Typing: 25 wpm

Languages: English & Bengali

Word and Excel experience: 10 years

Customer service experience:10 years

EDUCATION

High School – Graduated 1994

COMPUTER LITERACY

Proficient in MS Office Professional

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