IT Professional with exceptional Customer Service & People Skills
Resume:
Kimberli A.
SHIPLEY
Customer Service Professional Cross-Functional Strategic Leader Project Management
PROFESSIONAL SUMMARY
***********@*******.***
Parker, CO
Highly Committed, Service-Minded, Polished Professional with results-driven focus and demonstrated success leading creative problem-solving efforts to develop innovative solutions to overcome challenges.
Excellent communication and project management skills with proficiencies in daily problem-solving, workflow improvements, and conflict resolution with a focus on customer satisfaction.
CORE COMPETENCIES
COMMUNITY SERVICE
WESTERNAIRES, 2002-2017
Non-profit organization located in Golden, CO that encourage self-respect, responsibility and leadership through horsemanship and family participation.
Chief Monitor responsible for recruiting, training and scheduling for Volunteer Monitors that oversaw 500-600 Youth
Riders
Parent/Client Liaison
Train the Trainer Certified
PROFESSIONAL EXPERIENCE
HIGHLIGHTED ACCOMPLISHMENTS
Designed and implemented solution-focused processes and systems around IT Network Maintenance, Desktop Support, Purchasing and Inventory.
As Customer Service Manager, guaranteed the highest Customer Satisfaction through all phases of Order Processing, Inventory Control and Reconciliation by creating sound processes and procedures that ensured that customer needs were met from placement of order to fulfillment.
Customer-Focused Liaison responsible for the complete customer service life cycle of project production including the implementation and maintenance of Quality Control of material based on ISO 9000 standards as the Scheduler/Planner.
Results-focused trouble-shooting specialist supporting users technology needs by establishing methods to quickly assess the issue and find resolutions ensuring productivity levels are not affected.
EXPERIENCE
CONSULTANT Denver, CO
May 2022 – January 2023
Provided customer focused support, training, and network support to DeLine Box Company
DELINE BOX COMPANY Denver, CO
August 1985 – May 2022
IT Manager – Network & Systems, February 1997 – May 2022
Scheduler/Planner, March 1996 – February 1997
Customer Service Manager, August 1985 – March 1996
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