Customer Service Representative
Resume:
Gladie Rivera
Longmont, CO *****
******.******@*****.***
Authorized to work in the US for any employer
Work Experience
Seasonal Associate
Village Resort - Denver, CO
Seasonal resort position.
Family Caregiver
Self employee - Corpus Christi, TX
Compassionate caregiver with 6 years of experience for late parent. Coordinated care with doctors, nurses, occupational therapists, and hospice employees. Worked with geriatric case managers to locate an assisted living facility.
Customer Service Representative
Reserve Casino and Hotel
Quickly and effectively solving customer challenges. Maintained quality control/ satisfaction records, constantly seeking new ways to improve customer service. Customer Service Representative
Wild Card Casino
High quality customer service increasing customer sales by interacting as front line ambassador for player increase.
Resort/Food and Beverage
Soda Spring, CA
Seasonal position within Food and Beverage department. Completed customer service training to enhance customer satisfaction.
Self Contractor
Thornton, CO
Marketing Assistant
Fitzgerald's Casino - Blackhawk, CO
Marketing assistant to Marketing manager. High volume handling of customer service issues and resolve ment. Player increase via cards and special promotions and events. Promotional activities including giveaways, special events, reservations, and handling of VIP comps and play. Education
Bachelor's in Philosophy
World University
Skills
• Customer Service
• Cash Handling
• Communications
• Fast Learner
• Management
• Marketing
• Receptionist
• Training
• Retail Sales
• English
• Tutoring
• Organizational Skills
• Research
• Teaching Assessments Customer Service -- Familiar February 2020 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar Customer Focus & Orientation -- Proficient June 2019 Responding to customer situations with sensitivity. Full results: Proficient March 2019 Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Familiar Mechanical Skills: Monitoring -- Familiar March 2019 Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation. Full results: Familiar Working with MS Word Documents (Intermediate) -- Completed January 2019 Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments. Full results: Completed Problem Solving -- Familiar January 2019 Measures a candidate's ability to analyze relevant information when solving problems. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Mentoring
• Administrative Experience
• Writing Skills
• Spanish
• Experience with children
• Childcare
• Classroom Management
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