Customer Service Representative

RODRIGO DIAZ

**** ***** ****** *******, ** ***** P: 956-***-****

Email · ************@*****.***

Outgoing and bilingual customer oriented individual who is used to fast paced and stressful working environments. I have excellent communication skills, friendly customer service and a significant ability to navigate difficult situations in a professional and timely manner. EXPERIENCE

December 2018 - Present

DRIVER, LYFT

● Friendly and focused driver who has achieved and maintained a 5.0 star rating for 4 years and 5 months since I started driving for Lyft.

December 2021– To August 2022

SPECTRUM MOBILE AGENT, CHARTER COMMUNICATIONS

● Ensured private and financial information was `confirmed and kept secured from any individuals impersonating customers in order to purchase electronic devices.

● Performed various customer service actions such as troubleshooting customer’s cell phones, sold or upgraded mobile devices,handled any complaints and answered any general questions about Spectrum Mobile.

November 2019– To February 2020

BOILER MAKER, ABLE INDUSTRIAL LLC

● Responsible for the maintenance and repair of exchangers, drums, and boiler systems

● Worked alongside team members to complete assignments in a timely manner and make sure we are taking all the necessary precautions to reduce accidents. September 2019– To November 2019

CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE

● Answered incoming calls to assist customers with any technical issue or concern related to internet and cable.

● Provided step by step self installation guidance to customers and also scheduled appointments with technicians.

December 2009– To March 2019

SELLER, SMALL BUSINESS ENTREPRENEUR

● Sold jewelry purchased as a wholesaler and sold as retail for a profit at the Alamo Flea Market. EDUCATION

MAY 2007

MASTER OF SCIENCE IN SOCIOLOGY, UNIVERSITY OF TEXAS RIO GRANDE MAY 2005

BACHELOR OF ARTS IN SOCIOLOGY, UNIVERSITY OF TEXAS RIO GRANDE MAY 2005

BACHELOR OF ARTS IN PSYCHOLOGY, UNIVERSITY OF TEXAS RIO GRANDE

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