Project Manager/Program Manager
Resume:
Serena Tan
Summary
As an experienced Program/Project Manager, I have led many programs and projects including new product launches, innovation initiatives, web-based applications and content-rich websites that support the company's global portfolio of many businesses. I have over 20 years of experience in delivering successful digital solutions across multiple industries, including manufacturing, pharmaceutical, financial services and media.
I apply business, technical, and leadership skills to manage all project phases, from Statement of Work preparation, project budgeting and estimation, requirements gathering, development, quality assurance testing, and post-production support. I have extensive knowledge and implementation expertise using different project methodologies, especially agile approaches, and I hold PMP and CSM certifications. I also excel at building and maintaining strong customer relationships, managing and mentoring teams, and facilitating collaboration and communication across stakeholders. My mission is to enable digital transformation and innovation that create value and impact for organizations and their customers.
I am committed to delivering projects on time, within scope, and on budget while exceeding client expectations. I aspire to take on increasingly challenging projects and eventually lead and mentor project teams to achieve organizational excellence
Red Bank NJ 07701
******.***.*******@*****.***
EXPERIENCE
Standard Industries— Digital Program Manager
Jan 2021 - Sept 2023
●Managed multiple projects in the Digital Optimization and Innovation teams from business case creation to production
●Coordinating efforts between 4 - 5 Operating Companies under the umbrella of Standard Industries. These efforts include technology selection, managing Proof of Concepts with start-ups and vendors and building roadmaps for Digital Optimization and Innovation projects
●Partnering with the development team executing projects and providing Agile coaching or continuous improvement
●Successfully deployed an internally built solution to reduce scrap in two of the manufacturing plants, reducing scrap by approximately 40% based on the original discovery process. Currently scaling this solution to deploy it at additional plants
DOOR3 Inc, — Director, PMO
2015 - 2020
●Effectively formed the PMO which consisted of Project Managers and Business Analysts (Product Owners)
●Managed resource allocations for the project teams to ensure that deadlines are realistic and met
●Accountable for the entire portfolio of projects at DOOR3 (approximately 12 – 15 projects at any one time)
●Coached the organization on Agile practices and Project Management methodologies
●Created PMO Playbook for the delivery organization
●Successfully serve(d) as the role of project manager on multiple large scale, high-profile development projects, building roadmaps, maintaining budgets, timelines and managing scope
●Managed multiple clients' senior-level executives by ensuring effective project progress reporting, coordination within their organization teams, and providing transparency on projects, including addressing issues and risks with mitigation strategies,
Johnson and Johnson, —Chief Scrummaster
2014 - 2015
●Led the development teams to build a platform for all of consumer brands globally
●Ran the Agile initiative for all consumer brands which entailed
oProviding Agile training to teams
oCollaborating with stakeholders to create product backlogs, outlining the features and tasks needed for each project.
oPrioritizing backlog based on customer needs and business value
oEnsuring transparency by regularly sharing progress and metrics with stakeholders
oCreating documentation and share best practices to ensure consistency and alignment with Agile principles across all teams
oDefining key performance indicators (KPIs) to assess the success of Agile implementation, such as project delivery time, quality, and customer satisfaction
●Provided guidance on the UX initiatives for the consumer brands platform
●Established Agile Champions to create change agents within the organization
Warner Music Group, — Senior Project Manager
2013 - 2014
●Led the development of an initiative called ‘Factory’ which saved new projects 30% of time and effort by building common themes and components
●Managed the development of an artiste tool to make better decisions of artistes they signed and tracked their performance
●Rolled out Agile best practices across the organization
Time Inc (ew.com) - Senior Project Manager
2011 - 2013
Hearst Magazines - Project Manager
2010 - 2011
Fiserv Inc - Program Manager
2009 - 2010
Prokarma, Inc - Program Manager
2008 - 2009
BearingPoint Inc- Manager
2001 - 2008
EDUCATION
Curtin University of Technology, Western Australia— B.A. in Commerce, Information Technology
SKILLS
Adaptability
Management and Leadership
Organization
Problem solving
Teamwork
Agile Coaching and Mentor
Digital Transformation
Budgeting
CERTIFICATIONS
2005 – PMP
2008 – Certified Scrum Master (CSM)
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