Customer Service Entry Level

SHANAY MASSEY

667-***-**** ************@*****.***

OBJECTIVE

Detail-oriented and highly motivated professional seeking an entry-level position to utilize my strong analytical skills and attention to detail to ensure the highest level of product quality and customer satisfaction. EXPERIENCE

Kaiser Permanente, 2/22-Present

Coding Specialist (Remote)

• Utilize online resources to facilitate efficient claims processing.

• Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract.

• Trained new hires and transitioning team members across multiple business units each quarter to promote cross collaboration and skill sets.

• Tracking payments

• Preparing and sending invoices or claims for payment

• Properly coding services, procedures, diagnoses, and treatments

• Preparing and sending invoices or claims for payment. Patient First, 10/18-2/22

Billing Specialist (Remote)

• Collected, managed, and monitored the status of patient medical records and documentation

• Reviewed patient accounts, prepared and delivered statements to patients

• Processed daily payments from insurance companies, patients, and other medical providers

• Assessed and interpreted patient medical records and documentation to determine proper care path and resources

• Collaborated with medical providers to determine billing and documentation policies and ensure compliance

2

Maryland State Department of Education 02/08-9/18

Program Specialist

• Responsible for receiving calls from students, parents, and post-secondary institutions and responding to emails on more than 20 state- funded student financial aid programs.

• Managed the MHEC Unique Major program, which includes handling applications and collaborating with the Academic Affairs division to inform students of their program eligibility.

• Assigned multi-phase activities to the proper personnel, coordinated deadlines, and helped facilitate the implementation of Promise Scholarship by communicating objectives across the client, teams, and departments.

• Responded to a high-volume, high-paced operational environment that demands for meticulous attention to detail and top-notch customer service abilities.

• The liaison for the Maryland State Legislative is available to help with inquiries from current or potential constituents.

• Acknowledged customer issues and resolved their problems quickly and efficiently.

• Promptly responded to inquiries about FCI from high school districts, for-profit organizations, and specified entities.

EDUCATION

University of Phoenix 2016

AWARDS AND ACKNOWLEDGEMENTS

Implemented/ Run the Promise scholarship program for all Marylander student to be able to attend any community college without having to pay for tuition,

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