Kashif Sherjeel

E-mail: adzy9i@r.postjobfree.com

512-***-**** (WhatsApp)

Eligibility to Work / Status: US permanent resident (green card holder)

Certifications

VMware

VMware Certified Professional - Data Center Virtualization 2019

VMware Certified Professional - Data Center Virtualization 2022

Microsoft

Microsoft Certified Windows Server Hybrid Administrator Associate

Microsoft Certified IT Professional 2008 R2 – Server Infrastructure

Microsoft Certified IT Professional 2008 R2 – Virtualization Administrator

Microsoft Certified IT Professional 2008 R2 – Desktop Infrastructure

Microsoft Certified Technology Specialist - Microsoft® SQL Server™ 2005 - Implementation and Maintenance

Microsoft Certified Professional for Windows NT Workstation 4.0

Symantec

Symantec NetBackup 7.0 Administration for Windows

NetApp

NCDA - NetApp Certified 7-Mode Data Administrator

Sun Microsystems

Sun Certified System Administrator for Solaris 8

Experience

AVP Systems (Senior Systems Administrator) (Oct 2022- Sept 2023)

Dubai Islamic Bank Pakistan Limited

Managing a team of engineers.

Making sure all the servers under the dept ownership are up and running.

Routine management of AD / Exchange / WAP/ VMware and Hyper-V, Office 365 / Azure portal etc.

Managing the virtual environment (VMware and Hyper-V). Creating VMs updating templates, migrating VMs from Hyper-V to VMware and Physical to Virtual migrations.

Worked on Microsoft Exchange Server 2019 Deployment and gradually migrated users from Exchange Server 2013.

Managing Exchange Server 2019 Messaging Infrastructure.

Managing Active Directory infrastructure (on premises and Azure).

Coordination with other departments for various projects related discussions or support issues.

Manager Systems (Senior Systems Administrator) (Oct 2021- Oct 2022)

Dubai Islamic Bank Pakistan Limited

Managing a team of engineers.

Making sure all the servers under the dept ownership are up and running.

Routine management of AD / Exchange / WAP/ VMware and Hyper-V, Office 365 / Azure portal etc.

Managing the virtual environment (VMware and Hyper-V). Creating VMs updating templates, migrating VMs from Hyper-V to VMware and Physical to Virtual migrations.

Managing Exchange Server 2013 Messaging Infrastructure.

Managing Active Directory infrastructure.

Simultaneously working on different projects.

Coordination with other departments for various projects related discussions or support issues.

Manager Systems (Systems Administrator) (Dec 2015 –Oct 2021)

Dubai Islamic Bank Pakistan Limited

Taking Lead of all the system related solution designing and deployment projects.

Managing a team of engineers.

Making sure all the servers under the dept ownership are up and running.

Routine management of AD / Exchange / WAP/ VMware and Hyper-V, Office 365 / Azure portal etc.

Managing the virtual environment (VMware and Hyper-V). Creating VMs updating templates, migrating VMs from Hyper-V to VMware and Physical to Virtual migrations.

Deployed Microsoft Exchange Server 2013 in Coexistence with Exchange Server 2007 (cross forest migration).

Managing Exchange Server 2013 Messaging Infrastructure.

Managing Active Directory infrastructure.

Simultaneously working on different projects.

Part of implementation team for VMware deployment.

Coordination with other departments for various projects related discussions or support issues.

Projects:

Design and Deployment of DR and HA solutions using Hyper-V and Microsoft Failover Clustering technologies.

Design and Deployment of Virtualized Servers using Windows Server 2008R2/2012R2/2016/2019/2022.

Active Directory servers / functional level upgrade to Windows Server 2016.

Exchange Server 2007 to 2013 Cross Forest Migration from dib.ae to dibpak.com.

Exchange Server 2013 to 2019 Migration.

Support Application Owners for various solutions, projects and deployments integration within DIB Infrastructure.

VMWare vCenter, vSphere, ESXi 6.5. Infrastructure Implementation.

VMWare vCenter, vSphere, ESXi 7.0. Infrastructure Implementation (upgrade).

VMWare vCenter, vSphere, ESXi 8.0. Infrastructure Implementation (upgrade).

EMC SourceOne Email Archive Solution management (solution replaced with Veritas Enterprise Vault).

Assistant Manager Systems (July 2013 – Nov-2015)

Cyber Internet Services (Pvt.) Ltd.

Responsibilities and Projects

SAN Administration: Administration and management of SAN including HDS USP-V and Sun storage. Creation, provisioning, expansion and deletion of LUNs and FC switch zones.

Backup and Recovery: Responsible for enterprise servers backup and recovery using NetBackup, Acronis and Windows NT Backup.

Provide third line support for Plesk (Windows based) hosting servers on IIS, MailEnable email server, MS SQL, MySQL, DNS etc.

Managing team which provide second line support for webhosting customer complaints

Working on internal company projects including virtualization and cloud project

Senior Systems Engineer (July 2011 – June 2013)

Cyber Internet Services (Pvt.) Ltd.

SAN Administration: Administration and management of SAN including HDS USP-V and Sun storage. Creation, provisioning, expansion and deletion of LUNs and FC switch zones.

Provide third line support for Plesk (Windows based) hosting servers on IIS, MailEnable email server, MS SQL, MySQL, DNS etc.

Implemented from scratch a ticketing system OTRS (Open source Ticket Receiving System)

Currently working on building an NMS system for windows hosting servers and implementing and designing from scratch a CRM system (Sugar CRM).

Systems Engineer (April 2008 – Jun 2011)

Cyber Internet Services (Pvt.) Ltd.

Major responsibility is administration and management of CyberSites; a hosting solution provided by CYBERNET featuring Effortless self-administration using a Web-based Control Panel, Numerous E-mail Accounts with AntiVirus and Spam Protection, Webmail Access, Additional Sub-domains, ASP, PHP, Python, Perl, ASP.Net, MySQL, MS SQL database Support, Site-Builder.

Backend Infrastructure Support for CyberSites. (Provide support for complicated issues escalated from Network Operations).

New feature installation / enhancements. (Explore room for new features as per requests / requirements received from SMB / customers).

Research and Development on new versions of Plesk and Windows. (Test new versions before deploying them on production).

Keeping track of Support contracts and licenses.

Follow-up with support tickets and co-ordination with vendors (software and hardware).

Installation of servers. (Preparing new servers for production and also exploring methods of safely upgrading old servers to latest versions).

Installation and Management of co-located / managed servers.

Physical to Virtual system transfer using VMWare / Hypervisor (currently experimental)

Creating and Managing volumes on Hitachi Enterprise V SAN.

Level III Corporate Support Engineer (November 2006 – April 2008)

Cyber Internet Services (Pvt.) Ltd.

Providing phone / email support to all customers utilizing CyberSites (Windows based webhosting Service).

Providing Phone / email support to customers of hosted exchange and mailenable mailboxes.

Sr. Customer Support Engineer (November 1999 – September 2003)

Cyber Internet Services (Pvt.) Ltd.

Managing a team of 10-15 engineers in a shift as Shift Incharge.

Assist Departmental Manager in planning and policy making for the department.

Assisted junior engineers to provide Online Technical Support (Internet).

Acted as a coordinator between Customer Support Department and Network Operation Center.

Assisted Network Operation Center to maintain and update sofwares at company’s FTP site.

IRC Admin Of Internet Relay Chat Server. Responsibility includes attending to queries and assist in making policy for IRC server.

Install, Configure, and Manage all Windows flavours (2000, XP etc).

Almost all common browsers and email clients with configurations.

Install and configure almost all common Software (MS Office etc)

Chat clients with configurations.

Install and Configuring Desktop computers and Accessories.

Responded to customer's requests (on email and phone), which resulted in quick problem resolution.

Customer Support Engineer (July 1997 – November 1999)

Cyber Internet Services (Pvt.) Ltd.

Install, Configure, and Manage all Windows flavors (2000, XP etc).

Almost all common browsers and email clients with configurations.

Install and configure almost all common Software (MS Office etc)

Chat clients with configurations.

Install and Configuring Desktop computers and Accessories.

Responded to customer's requests (on email and phone), which resulted in quick problem resolution.

Other Skills:

Experienced in providing consultancy for the projects like infrastructure deployments, migrations, upgrades, expansion and Datacenter consolidation.

Domain Controllers: Administration of Active Directory, DNS, DHCP and Group Policies in a large multi-domain infrastructure

Advanced-level support and troubleshooting of Windows Server 2008/2008 R2, and Windows Server 2012/2012 R2/2016

Deployment of Windows Server 2016 highly redundant infrastructure on HPE Blade servers using Windows Failover Clustering, Hyper-V, and NIC teaming.

Support for Microsoft Exchange Server 2013.

EDUCATION

MS Information Technology (Preston Institute of Management Science and Technology)

Postgraduate Diploma in Information Technology (London College of Science and Technology)

Diploma in Information Technology (London College of Science and Technology)

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