Ludmia Durkin

** ********* ** *******, ** *****

adzy7y@r.postjobfree.com

860-***-****

OBJECTIVE

Organized, self-motivated individual with diverse experience desires a challenging position in which strong communication and organizational skills will lead to long term success. Proficient in all Microsoft Office programs. Extremely passionate about customer service.

EXPERIENCE

3/2009-6/2019 Fixing Stuff Middletown, CT

Customer Service Rep

Make and confirm home improvement appointments via e-mail, text and call.

Take Inventory of tools and office supplies.

Promote business by attending events and volunteering in local community.

12/03-02/09 Mortgage Lenders Network Wallingford, CT

Collections Representative/Manager

Oversee staff of over 30 collection representatives, including hiring and dismissal.

Essential knowledge needed to best advise borrowers of options to stay in their home and avoid foreclosure.

Assist with taking escalation calls and turning them into a positive experience.

Financial reporting.

Schedule and conduct team meetings.

03/03-11/03 MetLife Glastonbury, CT

Disability Case Management Specialist

Develop, review, and evaluate new and ongoing short term disability claims.

Handle inbound and outbound calls as well as written inquiries from, physicians and claimants.

Update and maintain accurate data records on electronic processing system.

8/02-03/03 Aetna Inc. Middletown, CT

Disability Service Representative

Process new disability claims.

Responsible for verifying information from medical officials.

Receive medical information and expedite to appropriate medical professionals.

EDUCATION

2007 Middlesex Community College Middletown, CT

REFERENCES

Josh Marcus 203-***-**** New Haven, CT

Jeremy Delembo 203-***-**** San Diego, CA

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