Customer Service Front Desk, details oriented, patient, organized.

P E R S O N A L

P R O F I L E

I'm a focused customer service professional

with more than 6 years of experience in the

customer service area. Extremely motivated

to achieve the best customer experience.

Passion for hospitality and focused on results

and team work.

Effective Communication

Ability to lead teams

Successful working in a team environment.

The ability to work under pressure and multi-task

Ability to Keep Calm in Stressful Situations

S K I L L S

W O R K E X P E R I E N C E

DISNANLLELY SARITA

BACHELOR IN BUSINESS ADMINISTRATION.

***********@*****.***

361-***-****

C O N T A C T

Alexandria VA, 22304

Date Of Birth: Dec. 04th, 1991.

M O R E A B O U T M E

Bilingual: Spanish and English

Cura UASD University

Degree in Tourism Business

Administration, Dominican

Republic.

E D U C A T I O N

Certificate in essential skills for

leaders.

Guest Relations Assistant Manager at Hard Rock Hotel

& Casino Punta Cana.

AUG. 2021 BAVARO/ PUNTA CANA

SECOND IN CHARGE OF PUBLIC RELATIONS TEAM. (GUEST SERVICES) VIP GUESTS SPECIAL ATTENTION, IN-HOUSE SERVICE RECOVERING. EXPENSES & RESULT REPORTS

Guest Service Manager at The Ocean Club Luxury

Collection By Marriott.

IN-HOUSE GUESTS RECOVERY

IN CHARGE OF BUTLERS AND PUBLIC RELATIONS DEPARTMENT ENSURING KPIS OF PUBLIC RELATIONS DEPARTMENT

NOV. 2021 SOSUA PTO PTA, DOMINICAN REPUBLIC

Customer Care Assistant Manager at Hard Rock Hotel & Casino Punta Cana.

JUN. 2017 BAVARO/ PUNTA CANA

SECOND IN CHARGE OF CUSTOMER CARE TEAM (PRE AND POST DEPARTMENT)

VIP GUESTS SPECIAL ATTENTION AND REQUEST PRE-TRAVEL, POST TRAVEL SERVICE RECOVERING AND COMPENSATION.

EXPENSES & RESULT REPORTS

Customer Service Representative-Grupo Ramos

NOV. 2010 - OCT. 2015

AUG. 2015- MAR.2016

MAR. 2015-PLAYA DORA PUERTO PLATA

DEC. 2016 BAVARO/ PUNTA CANA

Guest Relations Representative Iberostar Punta Cana GREETING GUESTS UPON ARRIVAL AND MAKING THEM FEEL WELCOMED. CHECK ROOMS BEFORE GUEST ARRIVE

PREPARE AMENITIES AND COCTAIL DURING GUEST STAY

ASSIST GUEST WITH RESTAURANT RESERVATIONS

ADDRESS GUEST CONCERNS AND QUESTIONS

Front Desk Agent/ Blue Bay Villas Doradas Hotel

GREETING GUESTS UPON ARRIVAL AND MAKING THEM FEEL WELCOMED. ADMINISTERING CHECK-INS AND CHECK-OUTS.

PROVIDING FRONT DESK SERVICES TO GUESTS.

ASSIGNING ROOMS AND TAKING CARE OF ADMINISTRATIVE DUTIES. DELIVERING MAIL AND MESSAGES.

PROCESSING GUEST PAYMENTS.

Concierge Vintage Club/ Gran Ventana Hotel

GREETING GUESTS UPON ARRIVAL AND MAKING THEM FEEL WELCOMED. ADMINISTERING CHECK-INS AND CHECK-OUTS.

PROVIDING FRONT DESK SERVICES TO GUESTS.

ASSIGNING ROOMS AND TAKING CARE OF ADMINISTRATIVE DUTIES. DELIVERING MAIL AND MESSAGES.

PROCESSING GUEST PAYMENTS.

W O R K E X P E R I E N C E

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