Systems Analyst Data Entry
Resume:
JOSEPH NDEMO
SUMMARY
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
W O R K E X P E R I E N C E
• 2015-Present Applications Support Engineer - MTN - South Sudan
- Vendor SLA Management for all Enterprise applications: - ERP, Billing, POS, Payroll, CRM, Roaming and Interconnect, Mediation, Inventory, Registration and VAS Systems
- Analyze application data to assess performance and uncover problems.
- Work in team environment to complete all testing activities according to schedule.
- Perform Project management activities involving Planning, Tracking, and Coordination with external teams for Status Communication and Delivery.
- Complete root cause analysis of defects.
- Monitor data processing, quality assurance, and development activities.
- Product Development - Define Business and Systems requirements.
- Evaluating, processing, and implementing software change requests
- Automation of existing processes to ensure efficiency.
- Trouble ticket resolution for system users and customers
- Monitor daily, weekly and monthly data and applications backups. 2013-2015 Senior Systems Engineer: ERP, Billing & CRM - MTN - South Sudan
- Troubleshot and resolved application issues escalated from end users.
- Processed large batches of data on daily and weekly basis.
- Conducted user regression and other tests on products and components.
- Opened and documented defect tickets.
- Participated in daily, weekly, and bi-monthly status meetings. 2010-2013 Senior Systems Analyst: ERP Engineer - Orange Kenya
- ERP System Administration - System users, Access Rights assignments & control
- Completed testing on code releases to ensure quality.
- Developed scripts for consistent testing team wide.
- Worked with development team to assess issues and test for solutions.
- Integrated application software and hardware configuration changes.
- Supported company users with troubleshooting assistance.
- Monthly Bill Generation, Bill Verifications and Approval
- Trouble ticket resolution for customer care and Customer Life-cycle Management 2009-2010 Systems Analyst/Programmer - Orange Kenya
- Define business and systems requirements.
- System Development implementation, analysis and support
- Business Intelligent Systems implementations
- Ensure proper customer handoff with solution delivery.
- Own root cause analysis of all trouble tickets
2008-2008 Warehouse Analyst - General Motors East Africa
- Automation of the spare parts warehouse
- Equipment and spare Database creation and management
- System development and maintenance
- Stock reconciliation and Data entry
C O N T A C T
***********@*****.***
7002 Kennedy Blvd Apt 18D,
Guttenberg, NJ 07093
S K I L L S
• Product Development
• IT Project Management
• Performance Analysis
• User Support
• Vendor Relations
• Nagios, Hyper-V Monitoring
• SQL, MySQL, Unix, .NET, Oracle
• NetSuite ERP
• Windows server 2003/2008/2012
• IT Application Audit
• Revenue Assurance
• Tableau, SAP, Salesforce
• Telecommunication Billing,
Provisioning, CRM, ERP, Roaming,
Interconnect, Mediation, Revenue
Assurance, KYC and VAS Systems,
SMSC, HLR, OCS
E D U C A T I O N
Q U A L I F I C A T I O N
Master of Arts
Project Planning and Management
University of Nairobi, Nairobi, Kenya
Bachelor of Science
Computer Science
University of Nairobi, Nairobi, Kenya
C E R T I F I C A T I O N S
• ITIL Foundation License
• Prince2 Foundation License
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