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Customer Service Quality Assurance

Location:
El Paso, TX
Salary:
13 and up
Posted:
September 26, 2023

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Resume:

STEPHANIE RAE DOMINGUEZ

adzy53@r.postjobfree.com

**** ******** ***. **** *****: 916-***-****

El Paso, Texas 79930

OBJECTIVE

I am seeking a position with a growing company. I am a quick learner and have strong work ethics; I am punctual, friendly and energetic. I am also a dependable and efficient employee. I will be an asset in the work place and can be counted on to get the job done. EXPERIENCE

2010

B.R.S./Telephone Interviewer 1757 George Dieter El Paso, 79936 915-***-**** Duties included the ability to meet guaranteed deadlines, quality assurance, quality account dedicated to one-on-one service. Instant client access to data and reports. Bilingual digital play-out, automated interaction with clients, conduct web surveys. Also, the ability to record specific responses, of or interviews.

2012

House of Pizza/Waitress 2016 N. Piedras El Paso, Texas 79930 915-***-**** Duties included greeting and seating guests. Take food and drink orders (knowing menu items and how they are prepared by memorization). Periodically check if customer needs replenishing of refreshments, or dessert. Clear and set-up tables, refill napkins and condiments, assist co-workers and alert chef or manager of any complaints or compliments. I paid attention to detail in order to prepare itemized checks, utilized cash register, and stock service areas. Through my organizational skills I was able to multi-task and work under pressure to keep the customer 100% happy. 2013

West Telemarketing/Sales

Business duties included (whether inbound or outbound calls) selling consumer products over the phone; specifically channels for Direct TV.

2014-15

Red Cat Telemarketing/Customer Service 500 S. Mesa Hills Dr. 915-***-**** Duties included the ability to precisely take and fill catalog orders; meet guaranteed deadlines, quality assurance and one-on-one customer service.

DOMESTIC: HARD/ SOFT SKILLS

2015-2023

Dedicated, domestic parent. I have extensive experience in performing childcare duties and domestic responsibilities; professional in communication and leadership. Duties Include:

* Organizational Skills

* Cooking, cleaning and laundry

* Interpersonal (good listener, articulate, fluent speaker and problem solver)

* Time management (various appointments/working under pressure)

* Critical thinking (emergencies/first-aid)

* Home Finance Management

* Driving

* Pet care

TECHNOLOGY

Microsoft Office, Dreamweaver, Fireworks, Excel, Word, Auto and/or Manual Dialing (CAT-Web methodology) 50 w.p.m.

EDUCATION

August 2008-2011

El Paso Academy East 11000 Argal Ct. El Paso, Texas 79935 915-***-**** June 2011

Top Ten G.P.A. Recipient

August 2012

High School Diploma

Supervised Self Study 1632 Ronnie Reif El Paso, Texas 79936 915-***-**** September 2012

EP.C.C. 9570 Gateway Blvd. N. El Paso, Texas 79924 915-***-**** August 1-4 2022

Academy of Real Estate 6500 Boeing El Paso, Texas 79925 915-***-****



Contact this candidate