Technical Support Product Owner

SETH HOUSE

***** ******* *****, **** ** ***** · 281-***-****

adzy3a@r.postjobfree.com · linkedin.com/in/sethhouse/ A results-driven professional with a strong background in operational excellence and process development in the oil and gas industry, seeking a rewarding opportunity in the renewable and sustainable sector. Eager to leverage my technical expertise and leadership skills to drive innovation and contribute to the transformation of the energy landscape towards a greener and more sustainable future.

EXPERIENCE

MAY 2021 - PRESENT

WELL CONSTRUCTION OS DEVELOPMENT LEAD, SCHLUMBERGER As part of the Operations System (OS) team for Well Construction, the Development Lead role is responsible for creating function-specific content that supports the competency and standard work processes.

- Create content to define the competency and standard work framework and support key processes.

- Integrate competency and standard work into current business system workflows.

- Engaged key stakeholders during development and deployment phases to facilitate process mapping and information dissemination.

- Sustain and support workflows post-deployment through technical leadership and guidance.

- Work closely with the Training and Development department to ensure correct application of key processes within training programs for field personnel. Key Achievements: Development and deployment of competency framework and system integration for multiple sub-business lines; continued improvement of standard work process and enhanced system integrations

NOV 2015 – MAY 2021

PRODUCT OWNER, SCHLUMBERGER

Product owner for a team challenged with building a solution to connect field locations across the globe to SAP and business specific applications.

- Large project consisting of eight teams building a solution to replace legacy software, connect to multiple Enterprise Resource Planning software, and bring value to the company.

- Utilized Scrum framework and Agile methodology to create and prioritize a backlog of requirements and deliver usable pieces of code to stakeholders for regular review.

- Work in a diverse team of Developers, UX Designers, and Subject Matter Experts from all over the globe to consistently deliver new features and enhancements to benefit application users.

Key Achievements: From concept to global deployment, the Field Delivery Platform (FDP) for SLB was designed, developed, and deployed during my time as Product Owner. Since initial deployment, FDP has been rolled out globally to all business lines of SLB and is used for all job planning and execution.

2

JUL 2013 – NOV 2015

FIELD SERVICE MANAGER, M-I SWACO

Manage operations for the Wellbore Productivity business line in UAE and Oman.

- Coordinate movement of equipment and personnel for clients across the region.

- Design of wellbore cleanout assemblies and programs, tailored for individual client needs.

- Respond to technical and commercial requests for tenders.

- Prepare yearly revenue forecasts and personnel/equipment utilization reports. MAR 2011 – JUL 2013

TECHNICAL SERVICE ENGINEER II, M-I SWACO

Assist Wellbore Productivity operations in Cairo, Egypt with technical support.

- Aid Segment Director with coordination of equipment and personnel mobilization.

- Build and maintain relationships with numerous clients located throughout the country.

- Deploy and maintain SWACO Asset Manager, a new asset maintenance and invoicing application.

- Design wellbore cleanout assemblies for land, shelf, and deepwater projects located throughout Egypt and the Mediterranean Sea.

JUL 2008 – MAR 2011

TECHNICAL SERVICE ENGINEER I, M-I SWACO

Provide operational and technical support for bp deepwater drilling and completion operations at the Houston, TX Westlake campus.

- In-house technical support for deepwater operations including Thunderhorse, Atlantis, Holstein, and other ongoing projects.

- Work with completion engineers to develop optimal wellbore cleanout assemblies to optimize effectiveness while reducing total rig time.

- Assist sales team during any technical or commercial tendering process to ensure customer objectives would be met.

JUL 2005 – JUL 2008

PRODUCT DEVELOPMENT ENGINEER, M-I SWACO

Design, development, and implement new tools or improvements to existing tools for the Specialized Tools product line located in Houston, TX.

- Created and maintained intranet website to host and distribute technical documentation to operations support staff and field personnel.

- Author technical documentation to distribute worldwide for operational support.

- Assist design engineer in development of new tools and procurement of qualified production manufacturers.

- On-site training of new operations support and field employees to ensure quality service delivery.

AUG 2002 – JUL 2005

PROACT ENGINEER, M-I SWACO

Multi-year training program in all facets of MI-SWACO, with exposure worldwide operations.

- Attend leadership and business development training courses.

- Work in strenuous conditions on drilling rigs in remote locations throughout the world.

- Focus on communication and interpersonal skills while assigned to foreign projects. 3

EDUCATION

MAY 2002

BS, BIOLOGICAL ENGINEERING, LOUISIANA STATE UNIVERSITY 2000 – 2002: Vice President, Biological Engineering Student Organization SKILLS

• Project Management

• Technical Proficiency

• Cross-Functional Collaboration

• Product Development and Innovation

• Problem Solving and Troubleshooting

• Team Management and Communication

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