Help Desk Quality Assurance

AARON WILLIAMS Jr.

Project Delivery Junior Staff Analyst

US Citizen/Denver, CO

*******@*******.***

Mobile: +1-609-***-****

Core Qualifications:

QA Test Engineer/Manual Tester with 6+ years of experience in Quality Assurance, Software Testing and Help Desk Support in various domains. Specializing in Functional, Regression and API Testing.

Skills/Tools:

Manual Tools: Test Rail and Quality Center (ALM)

IDE: Eclipse and IntelliJ

Version Control System Tool: Git, GitHub Desktop, Bitbucket

Tools: Jenkins

Good experience with Defect tracking tools like HP-ALM, and JIRA.

Good experience in Quality Center (ALM) for testcases tracking.

Work Experience:

Deloitte LLP Consultant – Nov. 2019 – May. 2023 Denver, Colorado

Project Delivery Junior Staff/Analyst (CHARTER Communication, Truist Bank, US Cellular, Walt Disney, Amazon)

Managed projects from multiple domains, developing and implementing testing strategies to ensure software quality.

Collaborate with QA Engineers to develop effective strategies and test plans

Authored Test plans and test cases

Formulate practical conversation for A.I.

Executed Manual and Automated Test cases

Performed functional testing on real world iOS and Android device(s)

API Testing and experience in Test Design

Identifying, documenting, and tracking defects.

Tata Elxi – Oct. 2018 – Nov. 2019 Philadelphia, PA

Set Top Box Engineer

CSG Billing System in relation to Set Top Box rate codes.

Responsible for adding RDK STB's to inventory, add rate codes, activate STB's, test and deliver boxes to various team members.

Responsible for debugging billing issues, package issues and isolate STB vs billing issues.

Responsible for configuring Rack routers, switches, to allow port forwarding, remote access. This includes analysis of router traffic with Wireshark or equivalent tools.

CEI (Computer Enterprise Inc.) – Feb. 2017 – Oct. 2018 Philadelphia, PA

Set Top Box Engineer

CSG Billing System in relation to Set Top Box rate codes.

Responsible for adding RDK STB's to inventory, add rate codes, activate STB's, test and deliver boxes to various team members.

Responsible for debugging billing issues, package issues and isolate STB vs billing issues.

Responsible for configuring Rack routers, switches, to allow port forwarding, remote access. This includes analysis of router traffic with Wireshark or equivalent tools

Interline Brands, Inc. – Aug. 2016 – Oct. 2016 Mt. Laurel, NJ

IT Support Center Analyst

Diagnose and resolve hardware issues for Personal computers, Printers, Handheld Devices, Scanners and other approved hardware.

Installed and configured computer hardware systems and software.

Undertaking analysis, diagnosis, and resolution of client.

Ability to convey technical solutions in a clear and concise manner.

Quickly responded to customer enquiries and concerns.

Set up new users’ accounts and profiles and dealing with password issues.

Monitored IT network to ensure availability to all users.

Raised and maintained incident tickets and problem records.

Continuously reviewed performance against Service Level Agreement.

Tested and evaluated new technology.

Help Desk Technician

CGI, Trenton NJ – May 2016 – Aug. 2016

Software/Desktop Support

Key Software Systems, Farmingdale NJ – Nov. 2015 – Feb 2016

Carrier Dispute Specialist 2

Comcast, Mt.Laurel NJ – July 2014 – Aug. 2015

National Activations Security and Repair Tech2

Comcast, Mt.Laurel NJ – July 2011 – July 2014

Customer Account Executive

Comcast, Voorhees, NJ – Oct 2008 – July 2011

Configuration Technician

CompuCom, Paulsboro, NJ – July 2005 – Sept 2005

Education:

Cittone Institute, Mt. Laurel, NJ

Certifications

CompTIA A+, Computing Technology Industry Associate

CompTIA Network+, Computing Technology Industry Association

Network Systems Administrator

Networking concepts including LANs, WANs, protocols, topologies, transmission media, security and TCP/IP protocols suite.

Studied security solutions (access control and auditing, authentication, encryption)

Implemented and administered DNS, DHCP, Remote Access, Network Protocols, IP Routing and WINS in a Microsoft Windows 2000 network infrastructure

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