Call Center Insurance Verification
Resume:
Gail Lawrence
Elkton, Maryland ***21
443-***-**** cell
**************@***.***
Objective: To obtain a position with advancement!
Employment
Senior Patient Coordinator 2005 – Retired
Johns Hopkins University Baltimore, Maryland
Customers service, insurance verification, filing, faxing, phones, and copying, referrals, charge capture, collection of deductibles, time of services copays and authorizations. Training personal for the proper way to input information properly into the Epic, EPR, Application Xtender- Scanning, Valexia, Microsoft Office Outlook, Microsoft Office. Also research and composing new forms for current duties and department.
Admitting Staff 2005-2001
Johns Hopkins Hospital Baltimore, Maryland
Customer Services, insurance verification, filing, faxing, phones, selling of parking coupons, charge capture, bed control, making of plates, research, composing and creating new form for the department. Training staff as to the correct way to input data into Epic, Charge Capture, Application Xtender, Ocis, and EPR.
Admitting Staff 2001-2001
IntraStaff Baltimore, Maryland
Registering patients, insurance verification, and filing. Requesting referrals, and authorizations. Copying, faxing, phones, pre- registration, making plates and bed control.
Call Center Representative 2001- 2001
Benova Baltimore, Maryland
Provided the client with clear, complete, accurate information based on full understand of requirements and health insurance options. Enter telephone enrollment choices into the system and meet daily standards for call answered and solved in a call center, record entered accuracy, customers service and quality.
Secretary 1997-1999
Letter Prefect Word Processing Center Baltimore, Maryland
Managed a multi-line phone system as well as a base station. Supervised staff, performed mail operation and well as working mail room equipment for massive mailings that are meter and sleeved for the post office for mailing. Purchasing supplies and general clerical duties.
Customers Service Representative 1997- 1997
Baltimore City Central Payroll Department Baltimore, Maryland
General clerical duties, customer services, verification, research, multi- phone lines, processing and wage attachments.
Administrative Clerk For Utilization Management 1994- 1996
Chesapeake Health Plan Baltimore, Maryland
Trained staff in the ability for provided necessary understanding of departmental functions and activities. Provided necessary telephone training. Authorized hospitalizations, pre-admissions, outpatient procedures, and requisition medical records.
Admitting Clerk 1981-1981
University of Maryland Hospital Baltimore, Maryland
Registering patients, discharge of patients, making plates, pre-registration, insurance verification, authorizations, bed control, and performed general clerical duties.
Education
General Course Studies 2003-2004
Community College of Baltimore Baltimore, Maryland
AFJROTC/Science 1978-1981
Northwestern Senior High School Baltimore, Maryland
Diploma
References
Sharon Pickett
601 N Caroline Street
6th Flr Otolaryngology
Baltimore, Maryland 21287
Sherry Jones
Clinic Supervisor
Dept. Of Otolaryngology
601 N. Caroline Street
Baltimore, Maryland 21287
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