Customer Service Representative

Arley Gonzalez

Sunnyside, NY *****

Professional Summary

A motivated and professional Call Center/Customer Service/IT Technician Representative with over ten years of experience.

Excellent communication skills with fluency in Spanish.

Detailed and technically inclined individual to exceed company goals.

Work Experience

Boro-Wide recycling Company, Maspeth NY, June 2022 to Till Date

Customer Service Representative

Phone operator, answer phone calls and determine where to transfer the phone call.

Help customers with paying their bill.

Call customers who have overdue bills.

Incorrect emails, update Credit card or bank information.

Input notes if customers have sold their business, to inform Sales team and Accounts receivable.

Help with paperwork in accounts payable, with matching all tickets and invoices to the proper paperwork.

Fill all paperwork in its proper company locations within the draws.

Also help billing with reports to make sure all receipts match the report in the system. If anything is missing, I must inform to update or locate.

The UPS Store New York, NY Nov 2020 to May 2022

Customer Service Representative

Customer service Ship packages locally and international.

Handle customer mailboxes with Mail forwarding, sorting mail, sorting package logins for each mailbox holder.

Manage the store inventory with boxes, bubble wrap, Express envelopes Get change for registers at the bank Deposit profits in safe at the end of each day.

Work doubles and up to 6 days a week. Be on call to cover shifts Clean the store every day to keep it sanitized. Take care of Ups, USPS, and Amazon drop off Passport photos Faxes Handle emails from customers for printer jobs, mailbox renewals, and any information the customer may want as to what mail is in their mailbox.

Stellar Company, LaGuardia Airport, NY Sept 2019 to March 2020

Supervisor/Customer Service

Open up stores, count registers, delegate orders to employees, count safe and make sure registers have all change required.

Take deposits from the night before to main office in terminal C.

Fill out all paperwork required for credit card machines.

Troubleshoot and maintain all register related issues.

Assist employees with customers, Lunch breaks, bathroom breaks, etc…

Dynamex - Manhattan, NY, March 2015 to May 2018

Courier/driver/Mailroom

Delivered packages, use necessary equipment, lifting 60 lbs.

Sorting timely deliveries, record keeping, inventory control, scan, receiving, shipping, shrink wrapping, repacking broken packages. Stocking and loading for all vehicles.

IT Hardware - Manhattan, NY March 2013 to Oct 2015

Dell/Unisys IT Technician/ Customer Service Representative

Software technician, data/email entry to note fix or to order any new parts, and Break fixing (POS, Desktops, Laptops, printers)

phone base to contact customers and build rapport.

Go to residential or companies locations.

Report if a part was incorrect for the laptop or desktop.

Reorder the new part through a phone given to us by the company.

Troubleshoot hardware/software, repair, install/un-install hardware/software within OS 8, 7, Vista, Xp.

Office Depot - Manhattan, NY, July 2012 to Feb2013

Customer service/ IT technician/ Supervisor

Cashier, assist customers face to face, on the phone, build rapport with customers, data/email entry to note services, thank you letters when services were done, organize orders for pick up in store, achieving maximum sale opportunities.

Troubleshoot hardware/software, repair, install/un-install hardware/software within OS 8, 7, Vista, Xp.

Education

Associate in Computer Technology Laguardia Community College - Long Island, NY 2005 to 2006

High School Diploma Long Island City High School Astoria 2001

Contact this candidate