Data Analyst Technical Support

Jason E. Enstad

**** ********* ***** 612-***-****

Medina, MN 55340

Email: adzxwm@r.postjobfree.com

Qualifications:

• Information Technology Professional with an emphasis in Client and Technical Support, Database and Data Analysis/Data Quality Support.

• Highly effective in time management, prioritization, planning & implementation of projects.

• Teamwork & interpersonal skills, problem-solving ability, troubleshooting experience, supporting clients, end-users, technical writing skills, excellent communication skills.

Computer Experience:

• Windows, Apple IOS, UNIX, Microsoft Office 365 Products (Excel, Word, etc.) SQL, SQL Server, My SQL, Visual Basic, VB Script, ASP, ASP.NET, Salesforce, Knowledge Administration products, Oracle, XML, Macro Programming Experience: Senior Client Solutions Specialist with Data and Technical Support FactSet Research Systems (5/2017 – 8/2023)

• Developed & maintained data appearing on FactSet Solutions provided to financial clients & institutions.

• Responded to client/end-users/vendors, complaints to resolve data quality issues.

• Assisting customers with troubleshooting and resolving technical issues

• Following up with customers to ensure reported issues are resolved.

• Work very closely with maintaining client relationships.

• Exceptional written and verbal communication with all clients. Senior Financial Data Analyst

ICE – Intercontinental Exchange – 12/2009 – 5/2017

• Developed and maintained the data that appeared on the ICE provided content.

• Troubleshooting & analyzing with clients/end-users to resolve their data quality issues.

• Developed tools and automated processes to solve their issues.

• Strong analytical and problem-solving skills.

Market Data Analyst

Dow Jones & Company (News Corp) – 2/2002 – 12/2009

• Maintained the accuracy of data appearing on the Market Watch / Big Charts sites.

• Responded to client / end-users / data vendors & complaints to solve data problems.

• Designed and maintained Data Quality and Client Support tools to allow the fixing of data problems.

• Designed and developed online documentation for tools and processes. Education:

Bachelor of Science - Computer Information Systems, earned in 1995 Saint Cloud State University

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