Customer Service Representative

ASHLEY DENISE

GARCIA

A

G Spring, Texas *****,

817-***-****

adzxuz@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Task and manage multiple situations. • Staff Management • Team Supervision

• Site Safety • Quality Assurance

EXPERIENCE

Site Director July 2022 - July 2023

Champions Before & After School Fort Worth, Texas

• After School Program KCE, Before and After School Program for Uplift Charter schools

• Built relationships with families and staff and create a dynamic environment where play and learning happens

• Partnered and communicated with parents with a shared desire to provide the best care and education for their child Cultivated positive relationships with families and teachers, state licensing authorities, community contact and corporate partners

•

• Attended weekly meetings with Area Manager for goals for program Teacher/Front Desk Support November 2019 - July 2022 Turning Point Church Early Learning Center Fort Worth, Texas

• Christian based preschool program

• Upheld Health Departments standards to provide a safe and sanitary environment for children

• Administered medications as prescribed and monitored allergies

• Provided personal care including feeding, toileting and changing diapers

• Front desk Support: Answered incoming calls, greeted parents and visitors. Customer Service Representative April 2015 - October 2019 J&S Air Austin, Texas

• Delivered fast and friendly service to handle questions and service complaints.

• Built trusting relationship with customers to better understand needs.

• Collaborated across departments to resolve customer-related issues. Customer Service Representative March 2005 - July 2014 Mr. Bounce Fort Worth, Texas

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Answered inbound calls to handle various concerns, set appointments and close sales. EDUCATION

Associate in Arts (A.A.) August 2020

Tarrant County College, Fort Worth, TX

Contact this candidate