September **, **** */*

Steve Fotie

IT Support

I recently graduated with a Computer Information System. I'm seeking a full time position in IT tech fields related such as Business analytics, Data analytics, Computer Systems Analyst, Web Developer, Network Administrator, IT support, Help Desktop and Database Manager. I've been involved in a couple soccer clubs to help keep me away from the computer screen. adzxuf@r.postjobfree.com

704-***-****

Pittsburgh

linkedin.com/in/steve-fotie-

98000625a

EDUCATION

High School Diploma

Trinity Christian School

07/2012 - 05/2014, Pittsburgh 3.5 GPA

Computer Information System

Community College of Allegheny County

07/2022 - 12/2023, Monroeville, 3.0 GPA

WORK EXPERIENCE

IT Technical Internship

Community college of Allegheny County

01/2023 - 06/2023, Monroeville

Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications

Set up and install computer hardware

Install and configure PC software to include operating system files. Imaging PC and configuring drives

Perform mainitence for computer systems, printers, and any other technical equipment Ensure cable wires and parts are properly connected Complete general office administration tasks as needed, such as printing documents and filing paperworks

Developed and updated tracking spreadsheets for process monitoring and reporting Manage nation inventory of IT assets and supplies

Contact : Samuel Hogan - 724-***-****

UBIF Technicial

Asurion

03/2020 - 11/2021, Pittsburgh

Manage large amounts of incoming calls.Identify and assess customers’ needs to achieve satisfaction. Assessed operating conditions and adjusted settings to maximize performance and equipment longevi

Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations

Review technical documentation to completen equipment maintenance and repair Interact with customers and offer product based on customer needs SKILLS

Windows and Mac OS troubleshooting

Backup operations

Design a database application system

with a representative (DBMS)

Proficient with HTML, MYSQL, Microsoft

Office

Problem solving, critical thinking,

effective communication.

CERTIFICATES

Technical Support Fundamentals

(06/2023 - 07/2023)

Choose and install an operating system on a

computer understand what the Internet is, how it

works, and the impact it has in the modern world

System Administration and IT

Infrastructure Services

(07/2023 - 08/2023)

The infrastructure services that keep all

organizations, big and small, up and running.

LANGUAGES

English

Full Professional Proficiency

French

Full Professional Proficiency

INTERESTS

I want to use my skills and knowledge

to make other people's jobs easier and

more productive

Achievements/Tasks

Achievements/Tasks

September 05, 2023 2/2

WORK EXPERIENCE

Customer Service Representative

S&G Tax Services

01/2018 - 05/2020, Monroeville

Greeted customer, answered phones, scheduled appointments, resolved issues or complaints, and provided exceptional.

Updated account information to maintain customer reco Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Offered advice and assistance to customers, paying attention to special needs or wants Contact : Neil Gamwo - 412-***-****

Achievements/Tasks

Contact this candidate