Iris Steffens

Curitiba, Paraná, Brazil

adzxtq@r.postjobfree.com

https://www.linkedin.com/in/iris-steffens/

https://www.instagram.com/irisvera/

+55-41-999**-****

Summary

Multinational corporations, Banks, and FinTechs. Business/Process/Operations/People Management, Project Manager, Customer Success, AML Compliance Coordination. Multilingual skills, Team Player, international projects, and AML services worldwide. ABT2 Certification Experience

Recruitment/Hiring Coordination

Tradefull (Warehousing, shipping, and logistics services - United States of America) Feb 2023 – currently

• Led candidate selection procedures, including screening and assessment, maintained and updated job applications and streamlined onboarding processes, oversaw and executed various stages of the recruitment process, managed and optimized recruitment software for efficient operations

AML Coordinator/Project and Process Manager

Banco Ourinvest S/A (Brazil)

Jul 2021 - November 2022 (1 year 6 months)

• Maintain the daily oversight and validation of AML-related reports or other supporting documentation, Team development (10 people), departmental processes, policies, and procedures; support internal testing and audit requirements, ensure Know Your Customer

(KYC) and AML and Sanctions screening activities, Manage relationships with AML vendors and authorities, Review results of ongoing screening and monitoring activities to determine if further action or escalation is required; QA; SLA

Head of Management

Alana AI (England/Brazil)

May 2021 - Jul 2021

• Process and People Management, tech, and non-tech squads’ leadership. Process design. Agile methodologies.

KYC Head Department/Project Manager

Know Your Customer (Ireland)

Sep 2017 - Feb 2021 (3 years 6 months)

• Ensure high service performance delivery of the KYC services through data analysis, elaboration of specifications based on commercial registers business information, documents, and costs; responsible for the department development and resource planning and worldwide allocation considering multiple time zones, coach, and training (technical skills and personal development). Monitoring of SLAs. Process and change management. o New customers digital onboarding projects, Premium Credit Ltd (Finance company in the UK and Ireland) and Hamburg Commercial Bank (commercial bank with headquarters in Hamburg, Germany)

Project Management Consultant/Translator

Self-Employed (Switzerland/France)

Apr 2016 - Sep 2017 (1 year 6 months)

• Coordination of international projects: resource allocation, validation of data as part of various projects, preparation of reports, and product training. PMO/Finance Project Manager/Project Leader

Philip Morris International (Brazil)

Jan 2001 - Apr 2016 (15 years 4 months)

• Development, implementation, and Finance-Tax systems update, legal demands compliance. Electronic Invoice into SAP/R3 (inbound & outbound processes), fiscal manager software, TAXBRA (SAP/R3), FCI, among others.

o Lead the end-to-end planning, delivery, and control of projects or programs based on the objectives, scope, and resources agreed upon by the project stakeholders o Led multidisciplinary teams to deliver the project objectives o Ensure the efficient use of resources whilst maintaining strict scope management standards

o Manage project/program progress reporting such as financial reports, resource forecasts, benefits tracking, and risks/issues management o Manage and coach allocated resources (intern and external consultants) o Keep strong relationships with all project stakeholders Administrative Manager

TOP Magazine Brasil (Brazil)

Aug 1999 - Oct 2001 (2 years 3 months)

• Administrative and Commercial Management - Administrative and Selling Strategies, Training Programs, Contracts, Budget, Accounts Payable and Receivable. Coordination of 30 people. Finance Analyst

Brose do Brasil Ltda. (Brazil)

May 1998 - May 1999 (1 year)

• Finance Analyst, SAP/R3 Implementation, International Trading. European Group Hotel Manager

Rio Roiss Hotel (Brazil)

Feb 1990 - May 1994 (4 years 11 months)

• Hotel Manager, 30 bedrooms. Administrative, Operational, and Commercial Manager. Team of 20 people.

Education

FGV - Fundação Getúlio Vargas

Master’s Degree, Specialization in Project Management 1996 - 1996

FESP

Bachelor’s Degree, Business Administration, and International trade 1985 - 1989

Certification

ABT2 (https://abracam.com/educacao/certificacao/ ) Languages

Portuguese (Fluent), English (Fluent) German (Intermediary), Dutch (Intermediary), Spanish

(Intermediary), French (Basic)

Honors & Awards

ABCD Award - Above and Beyond the Call of Duty - Philip Morris Brazil 2016, 2015, 2014, 2013, 2011, 2008

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