Technical Support Active Directory

BRUCE FOUNTAIN

Pensacola, Fl · 904-***-****

********.******@*****.***

EXPERIENCE

**/**** – CURRENT

TECHNICAL SUPPORT SPECIALIST, Infinity Datacom Solutions

Responsible for Installation of Network switches and patch panels in communication racks.

Install communication outlets for offices.

Installation and configuration of Wireless Access Points.

Installation and configuration of VOIP phones

Troubleshoot IP speakers

Technical support for local office of 20 employees

02/2021 – 06/2022

ELECTRONICS TECHNICIAN 4, Spectrum

Progressed from a Technician 2 to a Technician 4 in under a year

Troubleshooting existing cable and internet services.

Build cat5 and coaxial connectors.

Technical support while in customers’ homes.

Troubleshoot business networks.

Apply static IP addresses.

Responsible for upkeep of Company supplied vehicle.

02/2020-01/2021

ELECTRONICS TECHNICIAN, VT Group

Lead crews for rip out, installation, compartment closeouts, and Multi Cable Transit’s.

Installed /Tested fiber cables with visual fault locator.

Installed/Removed fiber, Cat-5, heliax, and wave guide cable.

Installed Thin Clients.

Laced in cables on electrical equipment racks.

Installed electrical equipment racks.

EDUCATION

CURRENTLY ENROLLED

BACHELORS OF SCIENCE, CYBERSECURITY AND INFORMATION ASSURANCE

Western GOVERNORS University

SKILLS EXPERIENCE CONFIDENCE

Windows Operating Systems 10+ years 9

I have used windows operating system since I built my first pc in 2004

Network Troubleshooting 4 years 7

Did a lot of network troubleshooting in customers homes for Spectrum

Cable Termination 10+ years 9

Microsoft Office 5 years 8

Active Directory 1 year 7

Built a virtual machine on my pc to learn active directory on windows server 2016

Excel 2 years 8

Password Resets 1 year 10

Using active directory I taught myself how to reset passwords and make group policies

ITSM Tools 1 year 8

I’ve taken 2 online courses to learn service now ticketing systems

Knowledgebase management 10 years 10

I have always excelled at finding information I need

Mobile devices 10 years 9

I have used android and Iphone phones and helped troubleshoot both for spectrum

Desktop/laptop troubleshooting 10 years 9

Troubleshoot customers laptop and desktop connectivity for spectrum

Incident/outage management 6 years 8

Worked with co workers to determine service outages at spectrum

CERTIFICATES

ITIL Foundation Certificate in IT Service Management

Completed August 2022

Google IT Support Certification

Completed May 2022

CompTIA A+

Completed March 2023

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