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Customer Service Human Resource

Location:
Warwick, MD
Posted:
September 25, 2023

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Resume:

Andrea A. Adinolfi

856-***-****

adzxqg@r.postjobfree.com

Objective

To obtain a position with a company that will allow me to utilize my educational background and my managerial experience.

Education

Bachelor of Science, Business Administration May 2007 Specialization, Management

Rowan University, Glassboro NJ

Masters of Business Administration, specialization in Healthcare Administration February 2017, Kaplan University

Work Experience

Human Resource Director

Buckingham Valley Rehab and Nursing Facility January 2015-August 2020

Responsibilities include payroll for 200+ personnel, reference checks, docket checks, unemployment claims, filing claims/incidents with companies insurance carrier, hiring/firing employees, workers compensation claims, benefit open enrollment/explanation and coordination, recruitment, customer service, evaluations/raises, EEO, OSHA, FMLA, Disability, PCC, employee relations, and employee objectives.

Lead the centers recruitment and retention committee.

Designed and implemented employee incentive programs to increase productivity and customer satisfaction

Worked with staffing coordinator to ensure staffing was adjusted appropriately to census.

Responsible for training new Human Resource personnel in sister facilities

Implemented annual employee engagement surveys

Participated in facility safety committee

Conduct wage analysis for competitive salaries

Human Resource Director

Prospect Park Nursing and Rehabilitation Center January 2014 – December 2014

Responsibilities include payroll for 200+ personnel, reference checks, docket checks, unemployment claims, filing claims/incidents with companies insurance carrier, hiring/firing employees, workers compensation claims, benefit open enrollment/explanation and coordination, recruitment, ADP, EV5, customer service, evaluations/raises, EEO, OSHA, FMLA, Disability, PCC, employee relations, and employee objectives.

Help reduce turnover rate from 57% to 21% in less than a year

Responsible for paying vendors, union dues, pension, 401K, and HSA

Formed a employee council, which includes employees from each discipline and managers to help communicate better and make the facility better.

Human Resource Director

Meadow View Nursing and Respiratory Care Center January 2009 – July 2013

Williamstown, NJ

Responsibilities include payroll for 220 personnel, reference checks, filing claims/incidents with companies insurance carrier, hiring/firing employees, workers compensation claims, benefit open enrollment/explanation and coordination, Kronos, ADP, customer service, evaluations/raises,EEO, OSHA, FMLA, Disability, dealing with two different bargaining units, MESH, PCC, employee relations, and employee objectives.

Lead the centers recruitment and retention committee.

Help to reduce the centers overtime by 20% through daily monitoring of punches particularly focused on after shift hours.

Participant in the centers safety committee.

Worked side by side with the centers staffing coordinator to ensure staffing was adjusted appropriately to census.

Sales Associate August 2008 - January 2009

Firestone Philadelphia

Responsibilities include sales, customer service, computer training, and trouble shooting

Appliance Supervisor May 2007 - July 2007

Best Buy Deptford, NJ

Responsibilities include customer service, sales, training, scheduling, inventory and ordering, trouble shooting, employee’s goals and objectives

Wireless Expert April 2005 - May 2007

Best Buy Deptford, NJ

Responsibilities include customer service, activating cell phones, sales, and trouble shooting

Computer Skills

Microsoft Word HTML, PowerPoint, Access, Outlook, Excel, Web Page design, Kronos, Pay force, ADP, PCC, EV5, Smartlinx, Ultipro

Extracurricular Activities

Rowan University Soccer, 2002 - 2006

Youth coaching June 2000 - Present

Little league soccer, basketball, and softball

References Available Upon Request



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