Customer Service Front Desk

Arshdeep Kaur

Network Engineer

**** ******* ***** *********** ******

+647******* *************@*****.***

Profile Highly skilled and dynamic Network Systems Analyst, bringing forth the ability to effectively manage and oversee optimal network services for organizations. Adept in setting up administrator and server accounts and experienced in managing the functionality of systems. Resourceful, and committed to continually advancing my knowledge of relevant technologies. Education Graduate Certificate:

Cloud Computing, Cambrian College of Applied Arts and Technology, Greater Sudbury, Ontario May 2021-August 2022

Skills

IP Addressing and Subnetting

VLSM and FLSM

OSI Model and TCP/IP Model

Creating Active Directory Users, Groups and OUs.

Build/Manage Virtual Machines Microsoft Office 365 Management Routing and Switching

Capabilities:

! Ability to Connect with customers by actively listening to them, asking the right questions, and offering solutions.

! Avid to require new skills, tasks, and challenges.

! Multilingual with excellent written and verbal communication in English, Punjabi, and Hindi.

! Customer service.

! Answering any queries quickly and efficiently.

Front desk Representative at Cambrian student Federation as Front Desk Representative (voluntary job)

! Provided information to the new students about various services offered by Cambrian Student Federation.

! Helped students by directing them to the right person for resolution of issues.

! Worked in a team with other members to promote and organize various events.

! Sold and maintained the records of event tickets and TTC (Toronto Transit Commission) Passes.

Customer service Representative at IO Solutions Inc (Part time)

! Properly direct inbounds calls in phone queues to improve call flow.

! Provide accurate and appropriate information in customer response to customer inquiries.

! Develop effective relationships with all departments through clear communication.

! Build customer loyalty by placing follow-up calls for customers who reported product issues.

! Always maintain up-to-date records.

! Collect customer’s feedback and follow processes to exceed customer satisfaction goals.

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