Data Entry Customer Service

Zenobia Reeds 862-***-**** ************@*****.*** East Orange, NJ 07017

SUMMARY

Adaptable problem-solver with multifaceted experience in government, education, and the judicial system. Effective communicator, with demonstrated skills in oral and written messaging. Proficient in case management. SKILLS

• Data Entry

• Customer Support

• Office Operations

• Data Management & Storage

• Training & Development

• Clerical Support

• Communication

• Correspondence

• Audit & Compliance

EDUCATION

• M.A. – Sociology & Social Justice

Kean University- Union, NJ

• B.A. – Sociology, Psychology

Kean University- Union, NJ

• A.L.A. – Social Science

Essex County College- Newark, NJ

AFFILIATIONS

• Epsilon Epsilon Honor Society

• Epsilon Epsilon Omega Honor

Society

COMMUNITY INVOLVEMENT

Intern:

• New Direction New Jersey

• American Civil Liberties Union of

New Jersey

• Essex County Probation Division

PROFESSIONAL EXPERIENCE

Sociology Professor

Best Care College East Orange, NJ 2019- 2021

A Nursing School dedicated to assisting students in achieving their academic, career and personal goals. Introduce students to fundamental sociological theories and research.

• Prepare and deliver lectures to undergraduate students.

• Evaluate and grade classwork, assignments and papers. Substitute Teacher

Swing Education / Delta T Group Newark, NJ 2018 - 2020 Perform classroom management for all grades, to ensure consistency and optimal learning in the teacher’s absence.

• Deliver daily lesson plans.

• Assist students with material competence.

• Enforce school policies and procedures.

Customer Service Representative

New Jersey Division of Consumer Affairs Newark, NJ 2017 Supported day-to-day operations by opening accounts, processing renewal and reinstatement applications, and maintaining account information.

• Triaged phone calls and voicemails to determine appropriate actions or referrals.

• Generated additional customer services through increasing awareness and recommending products and services.

Probation Case Aide

Pierce County Juvenile Court Tacoma, WA 2014-2015 Conducted intake interviews utilizing motivational techniques. Compiled and updated case records and files, maintaining chronological sequencing and closing successful cases.

• Counseled juveniles according to program specifications and individual needs.

• Monitored progress of juvenile court orders and identified appropriate plans of action.

Policy Review Clerk & Data Entry Clerk

New Jersey Compensation Rating & Inspection Bureau Newark, NJ Prepared document records into third-party databases and performed data entry functions for audit compliance.

• Performed record reconciliations.

• Canceled and reinstated policies.

• Trained and oriented new hires on policies and procedures.

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