Technical Support Master Control

Eric Player

**** ********* **** *******,** *****

*****************@*****.*** 256-***-****

linkedin.com/in/eric-player-mba-38205831

Summary

Experienced Business Solutions Specialist with a demonstrated history of working in the Telecommuncations industry. Skilled in Code Division Multiple Access Method (CDMA), Radio, Management, Satellite, and Television. Experienced in leading, motivating, and supervise a staff to promote a consistent, professional, and collaborative image. Strong consulting professional with a Master of Business Administration (MBA) focused in Business Administration, Management and Operations from Strayer University. Experience

Multimedia Specialist

Nexstar Media Group, Inc.

Dec 2021 - Present (1 year +)

Responsible for various television duties required to record scenes for live and recorded broadcasts. Consumer Loyalty Relations Specialist

AT&T

Feb 2017 - Aug 2021 (4 years 7 months)

Assisted customers with AT&T products and services. Worked with customers with billing and any concerns the customer had with their services making sure to get to the root cause of their concerns by making sure that the customers issues are resolved. Used innovative marketing strategies to build a relationship with customer to enhance a positive experience.

Technical Support Consultant

Verizon

Jan 2010 - Jun 2016 (6 years 6 months)

Responsible for customer needs with cellular service which included assistance with billing and technical support with cellular devices. Developed and implemented a comprehensive marketing strategy designed to assist the customer in achieving a positive service experience. Satellite Coordinator

WFTS-TV

Oct 2005 - Mar 2010 (4 years 6 months)

Responsible for all microwave live shots for newscast, book satellite times for the news department for all satellite shots, uplink digital and fiber feeds to various news organizations such as CNN, ABC & ESPN. Edited & recorded all feeds from various news sources. Operated Crispin playback system for injesting news video feeds.

Support Representative

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DIRECTV

Jan 2004 - Mar 2005 (1 year 3 months)

Handled escalated customer issues and worked directly with customers to bring about resolution in a timely and efficient manner. Planned and conducted market research for branding a positive image for the company.

Master Control Operator

Raycom Media

May 2001 - Oct 2004 (3 years 6 months)

Responsibilities included switch station breaks and programming analog and digital channels, record satellite program feeds, segment syndicated programming, record newscast for playback, and check quality of program feeds prior to air time Operated microwave and downlink equipment for live shots and satellite feeds. Kept accurate transmitter and program logs. Master Control Supervisor

WAAY-TV 31

Jan 2000 - Jan 2003 (3 years 1 month)

Responsible for supervision of all master control staff, equipment and all daily actions in regards to operations facilitation, logging all monthly EAS tests, maintenance of station transmitter logs, and scheduling shifts for master control personnel. Operated microwave and downlink equipment for live shots and satellite feeds.

Operations Engineer

WHNT-TV 19

May 1990 - Aug 1996 (6 years 4 months)

Video production editing, camera, set preparation, lighting and props. Operated uplink and downlink equipment for satellite feeds and programming. Operated Sony Beta Cart BVC 10 and Grass Valley Switcher.

Education

Strayer University

MBA, Business Administration, Management and Operations 2012 - 2014

Alabama Agricultural and Mechanical University

B.A, Telecommunications Radio & Television Broadcasting 1985 - 1990

Honors & Awards

Best Sports Program - Alabama Associated Press Award May 1991

Dean's List & Honor Roll - Strayer University

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