Business Development General Manager

Billy Yvon

"El Guero Loco"

Email: **********@*****.***

Phone: 602-***-****

Location: El Paso, Texas

LinkedIn: LinkedIn Profile

Professional Summary:

Dedicated General Manager of Operations with over 26 years of experience in the Automotive industry. Proven expertise in Sales Management, Finance and Insurance, spanning franchise stores, large independents, and BHPH / LHPH dealerships.. A visionary leader, Executive Leadership, General Manager, General Sales Manager for 18 years, Sales Management, Finance Director, Used Car Director, Trainer for 24 years. Passionate about mentoring, training, and coaching individuals to achieve exceptional success.

Key Achievements::

●Achieved an impressive 318% increase in sales volume within the first month.

●Successfully grew inventory by 285% and maintained consistent growth, achieving 68% and 74% year-over-year increases over two years.

●Boosted NET profit by 49% year-over-year and 61% over two years.

●Established and led three independent dealerships from inception, delivering impressive results for individual investors and group investment companies.

Philosophy and Approach:

●Believes in the "Train your Replacement" philosophy, emphasizing knowledge sharing, education, and mentorship to foster team growth and individual advancement. Committed to honesty, transparency, and motivation, capable of elevating both individuals and teams to exceed their best performance.

Professional Competencies:

●Expert General Manager and Leader

●Results-Oriented Retail Management

●Executive Leadership

●Customer Service Excellence

●Inventory Control

●Problem-Solving

●Regulatory Compliance

●Quality Assurance

●Customer Relationship Building

●Automotive Space Consultant, Advisor, and Coach

Experience:

General Manager / Leader

La Casita Used Cars, Casa Auto Group

El Paso, TX

November 2021 - Present

●Achieved a remarkable 318% increase in sales volume within the first month.

●Successfully boosted inventory by 285% while consistently maintaining these numbers.

●Delivered impressive year-over-year (YOY) growth of 68% and 74% over a two-year period.

●Enhanced net profit by 49% YOY and 61% over two years.

●Spearheaded a 400% increase in Advertising and Social Media presence.

●Provided leadership, training, and direction to sales, finance, service, collections, and front office teams.

●Managed, supervised, and directed Sales Management, F & I Managers, Digital Marketing Managers, and Business Developing Managers.

●Actively motivated sales and finance teams to surpass personal and group goals while upholding the highest ethical standards.

●Maintained a strong presence on the floor, engaging with staff and customers.

●Demonstrated strong presentation, negotiation, and closing skills, along with an outgoing and fun personality.

●Proficiently utilized CRM for sales staff management, training, and lead execution.

●Employed a professional leadership management style, characterized by energy, enthusiasm, productivity, accountability, and mentoring.

●Upheld the utmost professionalism, integrity, ethics, morals, and Christian values.

●Developed monthly and annual forecasts for gross profit objectives, unit sales, and department profits.

●Collaborated with sales managers, F&I managers, and sales consultants to set objectives related to CRM utilization, closing percentage, prospecting efforts, unit sales, and projected income.

General Manager / Finance Director / Executive Leadership

Premier Auto Management El Paso Auto Center

El Paso, TX

April 2020 - November 2021

●Spearheaded all aspects of store operations, overseeing Sales Management, F&I Managers, Digital Marketing Managers, and Business Development Managers.

●Motivated and guided sales and finance teams to consistently surpass individual and group performance targets, all while upholding a strong code of ethics.

●Actively engaged with customers throughout the sales process, emphasizing a hands-on approach on the showroom floor.

●Demonstrated exceptional presentation, negotiation, and closing skills, coupled with an engaging and outgoing personality.

●Proficiently utilized CRM tools to manage sales staff, provide training, and drive successful lead execution.

●Employed a professional leadership style marked by energy, enthusiasm, productivity, accountability, and mentorship.

●Upheld the highest standards of professionalism, integrity, and Christian values.

●Developed monthly and annual forecasts for gross profit, unit sales, and department profits.

●Collaborated with sales managers, F&I managers, and sales consultants to establish objectives related to CRM utilization, closing rates, prospecting efforts, unit sales, and income projections.

●Conducted complex financial analyses, including variance analysis, sensitivity analysis, and trend analysis.

●Reviewed financial statements monthly to assess performance against budget objectives.

●Prepared presentations highlighting key financial metrics for the executive leadership team.

●Analyzed financial data to forecast future revenues, expenses, and profitability.

●Evaluated cost data to develop and manage budgets.

●Led the development of annual budgets and quarterly forecasts in collaboration with department heads.

General Manager and Service Director

Long Motors Corporation,

Georgetown, TX

March 2019 - April 2020

13-Month Contract

●Spearheaded the establishment of a brand-new independent location in Georgetown, TX, as the General Manager and Service Director, expanding the company's presence in central Texas. This location featured a fully operational multi-bay service department, setting it apart as one of only two such facilities within our network of six locations.

●Demonstrated hands-on leadership by overseeing various departments, including Sales, Finance, Service, Collections, Detail, and Recon.

●Led, managed, supervised, and directed Sales Management, F&I Managers, Digital Marketing Managers, and Business Development Managers.

●Actively engaged with customers and team members, spending a significant portion of my time on the showroom floor, fostering positive interactions and maintaining the highest standards of ethics and morality.

●Possessed strong presentation, negotiation, and closing skills, complemented by an outgoing and engaging personality, which contributed to building rapport with customers and team members.

●Leveraged advanced proficiency in CRM systems to effectively manage the sales staff, provide training, and lead execution of strategic initiatives.

●Cultivated a professional leadership management style characterized by energy, enthusiasm, productivity, accountability, and mentoring, ensuring the success and growth of the team.

●Upheld the highest standards of professionalism, integrity, ethics, morals, and Christian values in all interactions and decision-making.

●Collaborated with teams to establish monthly and annual forecasts, focusing on gross profit objectives, unit sales, and departmental profitability.

●Set clear objectives for sales managers, F&I managers, and sales consultants, with a focus on CRM utilization, closing percentage, prospecting efforts, unit sales, and projected income.

●In this role, I played a pivotal role in the successful launch and operation of the Georgetown location, contributing to the overall growth and success of Long Motors Corporation in central Texas.

General Sales Manager and Used Car Director

Automotive Dealer Groups, Sewell Family Of Companies

Andrews, Texas

March 2017 - March 2019

●Achieved remarkable results at Sewell Family of Companies Andrews, driving a 255% month-over-month (MOM) and year-over-year (YOY) sales volume growth within my third month, which was consistently maintained.

●Demonstrated expertise in maintaining high-profit margins, with an average front-end gross of $2,745 per unit and a back-end gross of $1,985 per unit, while maintaining a remarkable 99.7% Customer Satisfaction Index (CSI).

●Contributed to the success of RFJ Auto Group La Mesa by overseeing an impressive 185% increase in unit sales volume and a 35% reduction in inventory costs, resulting in a remarkable 197% sales volume growth, with an average gross profit of $4,165 per round trip.

●Managed a diverse range of automotive brands, including Ford, Lincoln, Chevy, GMC, Buick, Cadillac, Chrysler, Dodge, Jeep, and Ram.

●Functioned as a Floating General Sales Manager, actively engaging with sales and finance teams to exceed personal and group objectives while upholding the highest ethical standards.

●Provided leadership, training, and guidance to sales teams and successfully managed Sales Management, Finance & Insurance Managers, Digital Marketing Managers, and Business Development Managers.

●Maintained a strong presence on the sales floor, fostering relationships with staff and customers, while also exhibiting exceptional presentation, negotiation, and closing skills.

●Proficiently utilized CRM tools to manage the sales staff, execute training programs, and effectively lead the team.

●Demonstrated a professional leadership management style characterized by energy, enthusiasm, productivity, accountability, and mentoring.

●Upheld the highest standards of professionalism, integrity, ethics, morals, and Christian values in all interactions.

●Collaborated with teams to establish monthly and annual forecasts for gross profit objectives, unit sales, and department profits.

●Set clear objectives for sales managers, Finance & Insurance managers, and sales consultants, focusing on CRM utilization, closing percentages, prospecting efforts, unit sales, and projected income.

Used Car Sales Manager / Finance Director

TRUCKMAX INC.

Scottsdale, AZ

June 2015 - March 2017

●Established comprehensive standards for appraising, pricing, marketing, and procurement of used vehicles, leveraging VAuto (Provision) and StockWave.

●Developed monthly and annual forecasts to determine gross profit objectives, unit sales targets, and departmental profits.

●Collaborated with sales managers, Finance & Insurance (F&I) managers, and sales consultants to set objectives pertaining to CRM utilization, closing percentages, prospecting efforts, unit sales, and income projections.

●Provided adept management, training, and guidance to sales teams, fostering their professional growth and performance.

●Effectively supervised and directed Sales Management, F&I Managers, Digital Marketing Managers, and Business Development Managers to optimize dealership operations.

●Actively supported, motivated, and encouraged sales and finance teams to exceed both personal and group objectives, all while upholding the highest moral and ethical standards.

●Maintained a proactive customer engagement approach, involving early interaction with all customers and active participation in all sales deals, consistently spending a significant amount of time on the showroom floor, connecting with both staff and customers.

●Demonstrated a robust skill set in presentation, negotiation, and closing techniques, characterized by a passionate and highly approachable personality that contributed to a positive and enjoyable sales environment.

Operating Partner / General Manager

Credit Mart Auto Center

Phoenix, AZ

January 2008 - June 2015

●Spearheaded the establishment and successful leadership of one of three independent dealerships, contributing significantly to the individual investor's substantial returns on investment.

●Developed and executed monthly and annual forecasts to achieve specific gross profit targets, unit sales goals, and departmental profitability.

●Collaborated with sales managers, Finance & Insurance (F&I) managers, and sales consultants to set clear objectives related to CRM utilization, closing percentages, prospecting efforts, unit sales, and income projections.

●Demonstrated effective business management by consistently meeting and even surpassing forecasts and budgets, ensuring financial goals were met.

●Conducted daily operational reviews, identifying opportunities for process enhancements in alignment with established investment policies and procedures.

●Maintained daily communication with the comptroller/office manager to review progress in areas such as CIT (Cash in Transit), WIP (Work in Progress), and financial forecast.

●Coordinated closely with F&I personnel, ensuring strict adherence to F&I Product Sales Policy and compliance with all local, state, and federal regulations.

●Cultivated strong working relationships with lenders, manufacturers, and vendors, enhancing the dealership's network and resources.

●Facilitated weekly meetings with departmental managers to assess progress in terms of profitability and operational efficiency.

●Designed cost-effective advertising programs and diligently tracked return on investment (ROI) to maximize marketing effectiveness.

●Collaborated with department managers to promptly address and resolve customer complaints, enhancing customer satisfaction.

●Provided proficient management, training, and guidance to sales teams, driving their professional development and performance.

●Effectively supervised and directed Sales Management, F&I Managers, Digital Marketing Managers, and Business Development Managers to optimize dealership operations.

●Actively supported, encouraged, and motivated sales and finance teams to exceed both personal and group goals, all while upholding the highest moral and ethical standards.

Education

Bachelor of Science (B.S.) in Accounting and Finance

Rutgers University

Camden, NJ

May 1998

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