Customer Service Data Entry
Resume:
Amber Robin
******************@****.***
linkedin.com/in/amberrobin
Summary
Dedicated Customer Service Professional with 20 years’ experience, including my most recent position with the Louisiana Department of Health's Covid-19 Contact Tracing Program. To stop the spread of Corona Virus through out Louisiana. Working with patients and contacts while obtaining critical data and issuing guidance on protocol. Providing skills to prioritize and multi-task in fast-paced working environment. Passionate with relationship-building and conflict resolution with Cognitive capabilities. Proactive leader with strengths in training and development to promote positive outcomes.
Experience
Hub Enterprises, Inc
May 2020 – March 2022
Contact Interviewer Contact Tracer Customer Service Representative
Outbound Calls
Interview Cases
Identify Location
Personal Contacts
Monitor Patient Health
Provide Isolation & Quarantine Guidance
Train The Trainer: coworkers and supervisors in the role of Contact tracing,
Continued Training with Department of Health, Working closely with the Epidemiologist, Accenture, SDMI, State Health Department.
Hybrid Team:Inbound/Outbound Calls
Vaccine Ambassador Program Vaccine Hotline Team.
HIPAA COMPLIANCE – HIPAA EMPLOYEE TRAINING
Beads Galore
Jan 2009 - Jan 2022
Assistant Warehouse Manager
Helping customers
Overseeing warehouse procedures
Running inventory
Order fulfillment
Shipping & Receiving
Data Entry
Training
Special Event Management
Target Corps
Nov 2015 – Feb 2017
Overnight Merchandiser Dedicated Stocker Customer Service
unloading merchandise of trailer
separating merchandise to correct department locations
stock merchandise
time management
Alpha Automobile Sales & Service, LLC
Jan 2014 - Sep 2014
Sales Consultant
Present Customers with Vehicles
Test drive all vehicles
Trade in reports
Negotiation of Financial Commitment
Follow up on internet leads and customer leads
Sales Consultant for 34 weeks
Robin's Towing & Recovery
May 2013 - May 2014
Dispatcher
General office duties
Answering multi phone lines
Dispatch Recovery Unit
Accounts Receivable & Payable
Release vehicle or personal items
Titles Work (salvage, crush or dismantle and ownership) on vehicles
Taxes prep.
Education
Louisiana Community & Technical College – Lafayette Campus
GED, General Studies 2001 - 2002
Licenses & Certifications
HIPAA Compliance (HIPAA) - Louisiana Department of Health 2020
John Hopkins Contact Tracing
Skills
billing • call center • fax • file management • forms • general office duties • home office • inventory management • Data Entry • Employee Training • Soft Skills • Cognitive Skills • inbound • outbound • remote • Salesforce • AWS • Trail blazer •
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