Amber Robin

adzxdl@r.postjobfree.com

337-***-****

linkedin.com/in/amberrobin

Summary

Dedicated Customer Service Professional with 20 years’ experience, including my most recent position with the Louisiana Department of Health's Covid-19 Contact Tracing Program. To stop the spread of Corona Virus through out Louisiana. Working with patients and contacts while obtaining critical data and issuing guidance on protocol. Providing skills to prioritize and multi-task in fast-paced working environment. Passionate with relationship-building and conflict resolution with Cognitive capabilities. Proactive leader with strengths in training and development to promote positive outcomes.

Experience

Hub Enterprises, Inc

May 2020 – March 2022

Contact Interviewer Contact Tracer Customer Service Representative

Outbound Calls

Interview Cases

Identify Location

Personal Contacts

Monitor Patient Health

Provide Isolation & Quarantine Guidance

Train The Trainer: coworkers and supervisors in the role of Contact tracing,

Continued Training with Department of Health, Working closely with the Epidemiologist, Accenture, SDMI, State Health Department.

Hybrid Team:Inbound/Outbound Calls

Vaccine Ambassador Program Vaccine Hotline Team.

HIPAA COMPLIANCE – HIPAA EMPLOYEE TRAINING

Beads Galore

Jan 2009 - Jan 2022

Assistant Warehouse Manager

Helping customers

Overseeing warehouse procedures

Running inventory

Order fulfillment

Shipping & Receiving

Data Entry

Training

Special Event Management

Target Corps

Nov 2015 – Feb 2017

Overnight Merchandiser Dedicated Stocker Customer Service

unloading merchandise of trailer

separating merchandise to correct department locations

stock merchandise

time management

Alpha Automobile Sales & Service, LLC

Jan 2014 - Sep 2014

Sales Consultant

Present Customers with Vehicles

Test drive all vehicles

Trade in reports

Negotiation of Financial Commitment

Follow up on internet leads and customer leads

Sales Consultant for 34 weeks

Robin's Towing & Recovery

May 2013 - May 2014

Dispatcher

General office duties

Answering multi phone lines

Dispatch Recovery Unit

Accounts Receivable & Payable

Release vehicle or personal items

Titles Work (salvage, crush or dismantle and ownership) on vehicles

Taxes prep.

Education

Louisiana Community & Technical College – Lafayette Campus

GED, General Studies 2001 - 2002

Licenses & Certifications

HIPAA Compliance (HIPAA) - Louisiana Department of Health 2020

John Hopkins Contact Tracing

Skills

billing • call center • fax • file management • forms • general office duties • home office • inventory management • Data Entry • Employee Training • Soft Skills • Cognitive Skills • inbound • outbound • remote • Salesforce • AWS • Trail blazer •

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