Jeff Mukeba Tshivuadi

Alexandria, VA *****, 571-***-**** - adzxcs@r.postjobfree.com

Profile

Qualified Business Intelligence Analyst and Support Engineer with a broad range of experience in Data Analytics, systems administration and analysis, troubleshooting, testing, implementation, learning, team, staff orientation, network, and user support and client coordination

Work Experience

Child Care Aware of America

Reporting and Data Analyst – February 2023to now

Design and Build Reports and Dashboard into Crystal Reports, AWS QuickSight

Identify opportunities to automate business processes

Collection and documentation of business requirements for reporting

Data Analysis

T-SQL Scripting, ETL Process, Stored Procedures, Views The Starter Pack Company

Data & Reporting Analyst and IT Support Engineer - May 2012 to September 2022

• SQL Reporting with SQL Report Writer

• Data Integration and Workflow Application with SSIS

• T-SQL Scripting, ETL Process, Stored Procedures

• Building ad-hoc and dynamic Reports (SSRS, QlikView, MS Excel)

• CheckPoint Firewall, ESET Anti-Virus

• Active Directory, DHCP, Group Policy Management, VPN, Exchange

• Troubleshooting Hardware, Software, Printer, LAN

• Hardware and Software Installation, Maintenance and Support

• Administration VoIP phones, Printers and Security Updates

• Maintain Network Facilities in Users PCs

Lenitec Computer Systems

Support Engineer - July 2010 to May 2012

• Hardware and Software Installation & Support

• Administration of Network Printers

Acachi Technologies

Field Support Engineer - January 2010 – July 2010

• Installation and configuration of vending machines

• Provide on-site support of vending machines

iBurst, Wireless Internet Service Provider

Advanced Support Engineer - November 2006 – December 2009

• Installation and configuration of customers’ software

• Provide user support on desktop and network environment

• Attending to customer call-outs to provide specific customer support

• Setting up & Support of Mail Client Software

• Setting up iBurst network connections on desktops

• Configuring modems via a network environment

• Escalate unresolved issues to Networking Department PC Training & Business College

Trainer - October 2005 to October 2006

• Lecturing Hardware and Networking modules

• Building, Repairing and Troubleshooting Computers

• Software, Hardware and Network Support

Computer Holdings

Hardware Engineer and Trainer - February 2004 – February 2005

• Hardware, Software and Network installation & Support

• Repairs & Maintenance

• Providing IT Training in Operating System and Hardware Education

Associate Degree in Information Technology 2001

Institution: Institut Supérieur de Commerce, Kinshasa Microsoft Certified Professional 2016

Institution: Microsoft

Certificate in A+ 2004

Institution: Academy of Business and Computer Studies Certificate in MS Windows 2000 Server 2003

Institution: ECP Training Center

Certificate in Programming Dbase III+ 2002

Institution: CSC Training School

Certificate in End User Computing 1998

Institution: La Generale Informatique, Kinshasa

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