Customer Service Data Entry

Professional Summary

Skills

Work History

SѢѠюћ Cіџџіѡќ

**** **** ******, ******* *****, NY 14304 • 716-***-**** • *********@*******.*** Motivated professional ready to launch career.. Highly proficient in data entry with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

Debt management

Credit adjustments

Fair debt practices

Collections processing

Time management

Financial controls development

Problem-solving

Cash application

Accurate payment posting

Closing processes

Bookkeeping

Financial reporting

Budget analysis

Strategic planning

Pricing and costing

Collections Agent, 01/2019 to Current

Alliant Capital Management – Amherst, NY

Persistently reached out to customers with extremely past due accounts to recover lost revenue Negotiated with accountholders to devise repayment plans and minimize collections receivables Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Postal Service Clerk, 01/1995 to 01/2019

Canada Post, – Niagara On The Lake, Ontario, Canada Weighed letters and packages and calculated costs based on classification, weight, and destination Helped customers by carrying oversized parcels inside residences Released registered and special delivery letters and packages to designated recipients and obtained Education

signatures for release

Sorted and placed mail into mailboxes with accuracy and efficiency Assisted customers in completing and submitting forms to update address or report lost and stolen mail

Distributed mail on foot to residences and businesses, delivering to approximate 150 customers per shift

Worked with retail clerks to resolve daily problems, improve operations and provide exceptional customer service

Associate of Arts: Business-Marketing

Niagara College - Welland, Ontario

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