Jessica L. Pickett

**** *. ******* ******

Chicago, IL 60630

773-***-****

adzx9h@r.postjobfree.com

Objective:

Experienced Customer Service and Office Professional looking to contribute my experience and skills to the success of an Organization

Work Experience:

2014 to 2022

Attorneys’ Title Guaranty Fund, Inc.

Closing Services Representative

Responsibilities:

Scheduled and confirmed real estate closings via incoming calls using ReSource, ResWare and Microsoft Outlook and Teams Responded to customer inquiries and issues regarding changes in scheduling and confirmation status for closings Followed daily confirmation log to contact mortgage brokers and lenders to verify closing information Monitored daily email inbox from member attorneys and refinance lenders requesting scheduling closing appointments Assisted in completing HUD-1s and Closing Disclosures, data entry for sellers and lenders figures Balanced Closing Statements to sellers’ and lenders’ bottom lines Fielded calls requesting status of files and bottom line figures, entered Buyers Attorney fees Lead Email and Packages Processor

Responsibilities:

Monitored Department email inbox for lender closing packages, lender figures for CDs, and other important closing documents Scanned, Imaged and attached documents using OneDrive and File Attacher to Resource and ResWare Databases Tracked Lender Company website passwords utilizing Excel Spreadsheets Forwarded lender email inquiries regarding ETA on Closing Statements and Title commitment and policy status to appropriate CD Processors and Title Services Department

Back-up Office Assistant Chicago Loop and Logan Square Offices Responsibilities:

Staffed receptionist desk and greeted guests for Title Company closings Received and signed for Office supply deliveries, stocked kitchen cabinets, and replenished printers, copiers with paper, ink Cartridges and toners

Filed UPS, Fed Ex, and USPS mail document deliveries pertaining to upcoming closings Responded to client calls needing general office information on closings, wire instructions, and pick-up of checks Closing Department Employee Spotlight of the Month March 2019 2011 to 2013

NORC, Inc.

Call Center Interviewer

Responsibilities:

Conducted high quality social science research over the phone on behalf of the Centers for Disease Control and Prevention, the National Institutes of Health, and the National Science Foundation Specialized in converting project refusal cases using various cooperation techniques Accurately coded project cases using a computer CATI System Maintained strict confidentiality agreements of respondents’ data as outlines by project and company guidelines 2009 to 2010

Cision US, Inc.

Research Editor/Data Entry Operator

Responsibilities:

Emailed and phoned magazine publishers, editors, assistant-editors, and photographers to verify and update media contact information for Cision database

Utilized Excel Spreadsheet to track daily tasks and responsibilities Entered data from magazine editorials to optimize keyword searches into company database September 2008 to February 2009

ElderPlan Call Center Representative—Vangent, Inc. Responsibilities:

Handled inbound calls from Medicare recipients and potential ElderPlan consumers Navigated Informis Script to dispense information pertaining to various costs and services related to Medicare-Advantage plans Input data from callers for distribution of informational booklets, scheduled Medicare home agent visits, and final ElderPlan enrollment

Adhered to HIPAA guidelines regarding confidentiality of callers’ data Education:

Bachelor of Arts in Psychology

Indiana University- Purdue University at Indianapolis Graduated 1998