Customer Service Safety Supervisor

RODNEY SMALLS

*** * *** ******, *********, PA ***44

adzx97@r.postjobfree.com · 412-***-****

Seeking full-time employment in a Safety Supervisor/Manager role or equivalent position within the public transportation industry or a similar opportunity that will allow me to correlate my current experience with future employment. My desire is to use the professional experience that I have acquired to better the company that partners with me in respect to safety culture, public relations, camaraderie with coworkers, reviewing policies and providing feedback to upper management as needed, and other various day-to-day interactions and tasks that may arise.

EXPERIENCE

08/2016 – CURRENT

SAFETY SUPERVISOR, Westmoreland County Transit Authority

Promote and ensure safe and efficient day-to-day operations of field and office operations

Document and monitor required and supplemental trainings for all eligible employees

Investigate safety incidents and document/report critical details to meet corporate and OSHA/DOT protocol

Coordinate with staff to create weekly schedule

Dispatch and maintain communication with drivers as needed

Detailed memorization of all routes to ensure quick ability to assist drivers at any point

Implemented monthly safety talks and directed the discussion based on previous month’s data

Conducted stand-down meetings to discuss shortcomings and how to improve

Established a culture of open communication to make sure all staff members had a “safety voice”

04/2011 – 08/2016

BUS OPERATOR, Westmoreland County Transit Authority

Drove a designated route to provide transportation to the general public

Acted as the liaison between WCTA and the general public to promote a relationship built on trust, honesty, good communication, reliable service, and guidance/direction toward correcting any of my customer’s concerns

Received an internal promotion to Road Supervisor beginning 08/2016

07/2008 – 03/2011

BUS DRIVER, First Student Bus Line

Navigated a designated route for local schools to transport students

Cleaned/Maintained assigned vehicle to ensure equipment was operating at the safest level

Communicated with fellow drivers to warn of traffic, obstacles, and other noteworthy hazards

EDUCATION

06/1989

GENERAL DIPLOMA, Ballou High School, Washington, D.C.

SKILLS

Microsoft Office

Ecolane Software

TSI Video Application

Time Management

Customer Service

Leadership Experience

Attention to Detail/Problem Solving

Communication

TRAINING CERTIFICATIONS AND ENDORSEMENTS

CDL – Class B w/Airbrake (Endorsements: School Bus, Passenger)

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