Project Manager Customer Service

Corporate Care Houston, TX ****- Present

Hallmark Office Products Houston, TX 2020 - 2021

Office Depot Houston, TX 2006 - 2011

CPI Office Supplies Houston, TX 2002 - 2006

PROFESSIONAL SUMMARY

I am a proven successful project manager, scheduler, account management, and multi-channel collaboration professional bringing capabilities that drive revenue to any organization. Through technical planning, engineering proposals / bids, following up utilizing planned cadences managed through CRMs, I am an experienced team member that has earned a reputation for high project closures, on scheduled operations, and accurate data. My goal is to join a dedicated and driven team, with focused clarity and a planned road map orientated towards success. PROFESSIONAL EXPERIENCE

National Accounts Manager

Manage key accounts such as Fidelity, BMC Software, Booze Allen Hamilton, SAP, SNAP Chat, and KPMG which account for

>300 locations nation wide

Effectively communicate with facility managers/facility coordinators on scheduled maintenance and emergency work orders to correctly understand and disseminate scope of work to collaborators (internal/external).

Generate work orders, manage site-walks, confirm building layouts and build proposals/bids.

Maintain daily/weekly projects in software. Coordinate bi-weekly and ad-hoc meetings with corporate facility managers to review open orders. Dispatch execution teams, document and communicate process, collect detailed data regarding the scope/change-orders, third party vendors, and project profitability.

Maintain QA/QC throughout process and document. Responsibility for billing and AR. Key Account Manager

Ranked #3 Highest Performer in 2020 after returning from my professional sabbatical

Created $150K worth of new business during economic headwinds, by pivoting much of the business towards diverse opportunities created by COVID

Territory Development Manager

Awarded multiple District and Regional Recognition Awards for best-in-class service ratings and revenue generation

Managed $2M book of business across multiple verticals by balancing penetration within A-tier accounts and adoption of new accounts through networking and persistent effort

Maintained high level of customer service by leveraging our CRM technology, consistent communication with customer base, while inwardly influencing our internal business units that effected delivery and support Senior Sales Manager

Earned #1 Record Setting Sales Title (Houston) and #2 Record Setting Sales Title (Texas)

Grew personal book of business $1.8M and grew Houston Region 53% through the management of a Sales Team of 5

Responsible for building and maintaining the Sales Team through consistent training initiatives, ride-along coaching efforts, and professional mentorship. Accountable for budgets / forecast and authority to add / subtract head count SOFTWARE EXPERIENCE

• Microsoft Office Suite: Word Excel PowerPoint

• CRM software: Salesforce Goldmine Hubspot Oracle – Sales Online

• ERP software: DDMS Plus Oracle Netsuite

EDUCATION

Campbell University – Bachelor of Applied Science - Business Management 1995 Fayetteville Technical – Associates – Commercial Art & Advertising 1993 Tricia Graham

713-***-**** ******.******@*****.***

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