Customer Service Representative
Resume:
Nya Gibson
Houston, TX *****
adzwy2@r.postjobfree.com
I am seeking long term employment with a company that I can grow with and enhance the skills I have already encountered.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dynata - Houston, TX
May 2022 to December 2022
• Maintained up-to-date knowledge of customer accounts
• Provided assistance to clients
• Explained products and benefits
Customer Service Representative
Turbo Tax - Houston, TX
January 2022 to May 2022
• Leadership
• Giving guidance
• Engaging conversation with customers while researching their information
• Teche support
• Showing lots of empathy
• Provided assistance to clients
• Explained products and benefits
• Provided excellent technical support
Caregiver/Personal Assistant/CNA
Senior Helpers - Lafayette, LA
June 2020 to October 2021
• Provide companionship with every resident
• Light housekeeping
• Assess medical needs
• Bathing, dressing and grooming
• Transferring and getting to and from activities
• Meals according to individual service plan
• Encourage residents to be independent if possible Insurance Verification Representative
Working Solutions, LLC - Opelousas, LA
August 2020 to July 2021
• Inbound and outbound calls
• Convert leads into clients
• Assess their needs and circumstances
• Read scripts
• Transfers
• Offered customers sales on insurance
Customer Service Representative
Arise platform - Houston, TX
February 2018 to December 2020
• Provided assistance to clients
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Scheduled reservations for customers
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts Housekeeper/Laundry/CNA
J. Michael Morrow Memorial Nursing Home - Arnaudville, LA August 2016 to April 2020
• Ensure maintenance of a clean facility
• Performing thorough cleaning of all rooms
• Clean and sanitize floors, equipment and furniture according to infection-control policies
• Handle and dispose of waste using standard procedures
• Collect dirty laundry from patient areas and place in designated locations
• Clean mattresses and beds according to established procedures
• Maintain all cleaning equipment and supplies according to prescribed standards
• Monitor inventory of supplies such as paper towels, soap, toilet paper
• Provided care to patients in nursing home
• Feeding,bathing,dressing patients
• Complete fun daily activities with patients
• Checked blood pressure on patients
Sales Associate/Customer Service
Stage Stores - Opelousas, LA
April 2014 to July 2016
• Assist customers finding merchandise
• Performing product transactions
• Appropriately stocking merchandise
• Greets and receives customers in a welcoming manner
• Be on standby for any needed help
• Locating items on the floor
Education
High school diploma
Skills
• Leadership
• Cooking
• Personal assistant experience
• Patient care
• Memory care
• Senior care
• Sales
• Meal preparation
• Cashiering
• Food preparation
• Home care
• Training & development
• Microsoft Office
• Dementia care
• Cleaning
• Food service
• Customer service
• Hospital experience
• English
• Communication skills
• Time management
• Caregiving
• Laundry
• Kitchen experience
• Retail sales
• Alzheimer's care http://duties.My
• Vital Signs
• Insurance Verification
• Typing
• Customer support
• 4G/LTE
• VPN
• Windows
• Data entry
• Analysis skills
• Insurance Sales
• Active Directory
• Help Desk
• Network Support
• Computer Networking
• Remote Access Software
• Operating Systems
• LAN
• VoIP
Languages
• English - Fluent
Certifications and Licenses
CPR Certification
Contact this candidate