Data Entry Call Center

Andria DeJesus

Clermont, FL 407-***-**** ********@****.***

Education: Keller Graduate School of Management, Orlando, FL 10/2007-01/2009

Masters in Healthcare Public Administration

Graduated: 01/2009

Experience: Walgreens Call Center/Retail Stores, Orlando, Groveland, Winter Garden, FL 05/2009-07/2022

Position: Data Entry/Resolution Specialist/Retail

Duties: Data Entry, troubleshooting 3rd party rejections, calculate day supply/refill too soon/next refill date, calling doctor offices for drug changes/prior authorizations, calling insurances to verify coverage; deletes of outdated RXs, casing out RXs, registering pts or Covid 19 vaccines/tests; calling pts with delayed pickups/late to refills status; shipping out patient RXs via FedEx as they came through system; answering calls, troubleshooting any issues with prescriptions or questions patients may have.

Registered Pharmacy Technician

CPR Certified

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