Customer Service Program Assistant
Resume:
● Mrs. Ashley Nicole Bassett
Blythewood, SC 29016
Mobile: 803-***-****
Email: *******@***.***
Availability: Open
Job Type: Permanent, Telework
Work Schedule: Full-Time, & Part-Time
Desired locations:
United States - SC - Columbia
Work Experience:
Child and Youth Services
4680 Lee Rd, Columbia, SC 29207
Columbia, SC 29207 United States
10/ 2021 - Present
Salary: 20.97USD Per Hour
Hours per week: 40
Series: 0187 Pay Plan: TA
Lead Child and Youth Assistant (Federal Job)
Supervisor: Janise Mcclendon (803-***-****)
Duties, Accomplishments and Related Skills:
In addition to normal CYPA responsibilities, lead CYPAS instructs team members in specific tasks and job techniques; makes available written instructions, reference materials, and supplies. Explains program guidance, procedures, policies, and directives to team members. Interacts professionally, and participates in conferences with parents and staff. Explains and models program guidance, procedures, policies and directives to entry and skill level staff. Works in-ratio 50% of the time providing breaks for assigned staff, modeling appropriate behavior, and providing program oversight and accountability during all hours of program operation. Monitors and analyzes adult/participant ratio sheets to ensure proper staffing. Ensures children/youth are appropriately supervised at all times.
Uses designated evaluation materials to ensure the assigned area is in compliance with, Dept of Defense (DoD), and local installation standards. Ensures the assigned area maintains standards for DoD certification and national accreditation or equivalent. 03/2016 - 10/2022
Salary: 15.88USD Per Hour
Hours per week: 40
Series: 0187 Pay Plan: TA
Child and Youth Program Assistant (Federal Job)
Supervisor: Maria Lwellye (803-***-****)
Duties, Accomplishments and Related Skills:
Child and Youth Program Assistant (CYPA), maintains accounts for the whereabouts and safety of children and youth. Plans, coordinates, and conducts activities for program participants to meet the physical, social, emotional and cognitive needs of children and youth. Establishes an environment that promotes positive interactions. Implements schedules and activities and special events.
Interacts with children and youth using approved child guidance and youth development techniques. Models’ appropriate behaviors and techniques for working with children/youth.
Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required) self-inspection materials and national accreditation tools. Assists In achieving and maintaining DoD/Army certification and national accreditation or Army equivalent. Provides care/supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards
Completes designated training requirements and tracks and records completed training on own Individual Development Plan (IDP).
Child and Youth Services
Bamberg, DE
Bamberg, Baden-Wurttemberg Germany
02/2010 - 02/2011
Salary: 1,500.00 USD Per Month
Hours per week: 40
Series: 0187 Pay Plan: BB Grade: 4
Child and Youth Program Assistant (Federal job)
Supervisor: Sheila Schellpfeffer 504-***-****)
Duties, Accomplishments and Related Skills:
Child and Youth Program Assistant (CYPA), maintains accounts for the whereabouts and safety of children and youth. Plans, coordinates, and conducts activities for program participants to meet the physical, social, emotional and cognitive needs of children and youth. Establishes an environment that promotes positive interactions. Implements schedules and activities and special events.
Interacts with children and youth using approved child guidance and youth development techniques. Models appropriate behaviors and techniques for working with children/youth.
Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required) self-inspection materials and national accreditation tools. Assists In achieving and maintaining DoD/Army certification and national accreditation or Army equivalent. Provides care/supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards
Completes designated training requirements and tracks and records completed training on own Individual Development Plan (IDP).
Bamberg Child Development Center
Bamberg, DE
Bamberg, Baden-Wurttemberg Germany
09/2007 - 06/2008
Salary: 10.49 USD Per Hour
Hours per week: 40
Series: 0187 Pay Plan: WB Grade: 4
Child and Youth Program Assistant (This is a federal job) Supervisor: Margie 504-***-****)
Duties, Accomplishments and Related Skills:
Child and Youth Program Assistant (CYPA), maintains accounts for the whereabouts and safety of children and youth. Plans, coordinates, and conducts activities for program participants to meet the physical, social, emotional and cognitive needs of children and youth. Establishes an environment that promotes positive interactions. Implements schedules and activities and special events.
Interacts with children and youth using approved child guidance and youth development techniques. Models appropriate behaviors and techniques for working with children/youth.
Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required) self-inspection materials and national accreditation tools. Assists In achieving and maintaining DoD/Army certification and national accreditation or Army equivalent. Provides care/supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards
Completes designated training requirements and tracks and records completed training on own Individual Development Plan (IDP).
AAFES-PX
Fort Bliss
El Paso, TX 79906 United States
09/2004 - 04/2005
Salary: 8.00 USD Per Hour
Hours per week: 40
Series: 2091 Pay Plan: BB Grade: 4
Sales Associate (Federal job)
Duties, Accomplishments and Related Skills:
Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes, identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as need
Supervisor: Angela 915-***-****)
Education:
Child and Youth Services Bamberg, Germany
Technical or Occupational Certificate 01/2011
Major: CDA- Child Development Associate
Relevant Coursework, Licenses and Certifications:
Child Care Certificate – CDA Child Development Associate, Food handlers, First Aid, Adult CPR,Child CPR, Child Abuse, KIT –Kids Included Together CYMS-Child and Youth Management Systems
New Orleans Job Corps New Orleans, LA United States High School or equivalent 07/2003
Major: General Studies
Nunez College Chalmette, LA United States
Technical or Occupational Certificate 10/2003
Major: Medical Office Support
Relevant Coursework, Licenses and Certifications:
Certified Medical office Support
State Board for Community College and Junior Colleges Abbeville, MS United States High School or equivalent 07/2002
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