Customer Service Sales Agent
Resume:
Lee Edward Hughes
Dunnellon, FL 34432
***************@*****.***
Summary
Graduated with a bachelor’s in Business Management and Organization from the College of Central Florida in December 2022. Several years of sales experience as a team lead or supervisor. eBay marketing and SEO optimization.
Skills and Qualifications
Experience delegating teams.
Strategic thinking and planning for long-term goals.
Ability to problem solve with little to zero notice.
Adaptable to changing environments.
Extensive eBay management
Sales training experience with 20+ trainees.
Key Accomplishments
o Consistently ranked in the top 10 sales agents.
o Implementing chat SOP to increase KPI’s.
o Doubled eBay income from previous agent.
o Brought eBay rating to Top Rated
Internship
RealTruck 10/2022 to 12/2022
Intern/ Sales Agent Ocala, FL
• Training other sales agents for the upcoming holiday rush. Quality control management of agent calls and chats. Promotional and marketing meetings for the holiday season. Work Experience
RealTruck 12/2022 to Current
eBay Marketplace Specialist
Listing optimization from existing. Adding listings and promotions relevant to the company.
Use of software designed for eBay including Netsuite, Netsuite Connector, Frootition, 3D Sellers and Extensive Excel use for product information and importing.
General Customer Service.
Using metrics to determine correct pricing for offers with margin allowances.
SEO optimization to increase organic sales and bring customers directly from Google lowering cost. RealTruck 08/2018 to 12/2022
Sales Agent Ocala, FL
• Leads were incoming calls and chats. This company does not have cold calling. The primary role is to guide customers to a product that fits their needs and abilities.
• Give installation guidance, create ongoing leads, RMA’s, assist forum and wholesale teams. Skyline Construction 04/2014 to 07/2018
Superintendent Sorrento, FL
• Concrete and masonry company. In charge of product acquisitions, assigning crews to job sites, checking progress, and addressing concerns, budgets, and timelines with the owner. Ron Kendall Masonry 12/2011 to 04/2014
Heavy Machine operator Orlando, FL
• Equipment operator and lead laborer. In charge of labor crew and operation of lull, hi-lo, bobcat, and scissor lifts.
Education and Training
Bachelor’s in business management and operations 2022 College of Central Florida Ocala, FL
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