Customer Service Front Desk
Resume:
BRITTANY CLAY
**** ******** ** *********** ********
*************@*****.***
Seeking to advance in stable work environment that exemplifies positivity and encourages job advancement. I am willing to start as a beginner as I am a quick learner and I am willing and able to start if given the chance.
WORK EXPERIENCE
FRONT DESK RECEPTIONISTS
HAMPTON INN COLLEGE PARK,MD
July 2023 to September 2023
• Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
• Registering guests making and modifying reservations hotel operator and concierge duties
• Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
• Approach all encounters with guests and associates in a friendly service oriented manner
LEASING CONSULTANT
ADREN POINT APARTMENTS LAUREL,MD
April 2023 to June 2023
•Provides top notch customer service for prospective residents and current residents
•Leads tours of the community showing model and vacant apartment homes and showcasing amenities with the goal of closing a sale
•Contacts and tracks all internet leads, referrals and walk-ins
•Prepares and processes lease applications
•Collects rental payments from residents each month
•Assists with coordinating resident events and activities
LEASING CONSULTANT
SPRING PARC APARTMENTS, SLIVER SPRING
December 2022 to March 2023
Greet prospective residents and provide tours of property
•Maintain guest cards and complete follow-ups
•Assist the Property Manager with total performance of the property to include efficiency, turnover rate, occupancy, income and budgetary performance
•Assist in collecting rent and handling delinquent accounts
•Participate in resident retention programs and promotions
•Prepare and maintain complete resident files
FRONT DESK CONCIERGE
TIBER ISLAND WASHINGTON, DC
JULY 2022 to November 2022
•Log in and secure all package’s, deliveries, and other appropriate items at the designated area.
•Handle inequities from clients and residents in a processional manner.
•Help with the organization of on-site events.
•Greet clients when they enter the building and guide them to their designated areas.
•Process important queries and manage customer expectations in a polite and friendly manner.
•Keep track of frequent clients and create a tailored experience based on their personal needs.
•Answer the link telephone and Monitor the lobby.
SALES ASSOCIATE
MGM RESORT
OXON HILL, MD
March 2020 to June 2022
• Assist guest with their needs and drives sales.
• Balancing cash drawer during shift and at end of shift.
• Assure proper paperwork was completed for Manager approval.
• Maintain a clean and safe environment and ensure product
replenishment from stock room to guarantee our guests ease of
shopping.
• Engage all guest in a friendly manner using our SHOW service
basics program to deliver WOW moments.
FLOOR COORDINATOR
LOWES HOME IMPROVEMENT CLINTON, MD
August 2018 to March 2020
• Delivers appropriate prices for products in the store.
• Maintaining signage to keep stores clean, safe and presentable for customers.
• Works overnight to Displaying up-to-date and accurate pricing and signage.
• Works overnight to prepare for store opening.
• Deliver quality customer service while maintaining a store that is clean, safe and stocked with the products customers need.
• Ensure merchandise is accurately received, stocked and replenished.
• Follow proper lifting guidelines to ensure safe moving and placement of merchandise.
•Handles hazardous materials, replaces damaged shelving, keeps the backroom organized and ensures equipment is charged.
STAY AT HOME CAREGiVER TEMPLE HILLS MD
February 2016 to August 2018
Served as a Home Caregiver to mother to provide her with a quality of life while fighting cancer.
• Took for walks and fresh air.
• Remind and administered medication timely
• Scheduled appointments and transport to appointments.
• Organize/manage mail and bills.
• Light housekeeping including laundry.
•Assist with bathing, getting dressed and personal hygiene, as well as, helped with using the restroom.
TEACHER ASSISTANT
BENJAMIN STODDERT MIDDLE SCHOOL MARLOW HEIGHTS MD
MD March 2014 to January 2016
• Support the learning environment.
• Help with appropriate daily activities and field trips.
• Assist with establishing and maintaining a safe and healthy nurturing environment.
•Assist with grading student assignment s.
EDUCATION:
POTOMAC HIGH SCHOOL HIGH SCHOOL DIPLOMA
PENN FOSTER - 2019 COMMUNICATION - CERTIFICATION
STRAYER UNIVERSITY - 2020
CYBER SECURITY -ASSOCIATE DEGREE
Certifications and Licenses
Teacher Academy Of Maryland Program
May 2018
The Teacher Academy of Maryland (TAM) program is designed to prepare high school students for further education and careers in the education profession. Students who complete the program in good standing may receive articulated credits and scholarships at several Maryland colleges if they attend and major in education.
Van Hollen Public Service Award
May 2018
The Van Hollen Public Service Award is designed to commend a high school senior who has demonstrated a high level of commitment to community or public service. Students who embody this commitment are dedicated to making a positive change that will benefit their community, state, or nation.
CPR/AED
June 2021 to Present
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